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7900 Ritchie Highway Reviews
Read reviews from customers who used our services at 7900 Ritchie Highway
Total reviews
898
Average Rating
4.3/5
I didn't use Sears Repair,Very Expensive
kris R,
Customer service response - Dear Kris, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1639483200000
Unbelievably expensive repair. For a repair that took less than an hour the labor costs was $261.06. A doctor, lawyer or auto mechanic would have a lower per hour cost. The cost of the part used was double the average retail. I will never, repeat never, call Sears again for any repair of any kind.
James F,
Customer service response - Dear James, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1639483200000
My Tennant's washer is broken with all the clothes locked inside. I booked an appointment through Sears Appliance repair on Wednesday for Friday with a window of 1-5pm. On Friday, the repair man called be around 330pm and said he'd be there in 20 minutes. I thought that was great and let my tennant know they were coming. After an hour, I called Sears and they said they would call the dispatcher and the dispatcher would call me with an ETA. They never called so I called back an hour later, they said that the repair man would be there today and they would call the dispatcher, and again that the dispatcher would call me with an ETA. A couple hours later I checked my appointment and they pushed it a week to the following Friday! I called Sears and they were able to move it to Wednesday, but I can't believe it! It's so frustrating that they can't just contact me with changes. TLDR: Sears Appliance repair man never showed up and their customer service was incredibly unhelpful.
P. S,
Customer service response - Thank you for taking the time to bring this to our attention, Dear Franklin Smith. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
I have been trying to get an appointment since Monday, June 21, 2021eith NOBODY calling me back. When I call to find out what's going on I get told "the system is down". Unacceptable!!
Mary C,
Customer service response - Thank you for taking the time to bring this to our attention, Mary. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
They sent the wrong part 👎
Ed M,
Customer service response - Dear Ed, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1639483200000
Epper M,
Customer service response - Thank you, Epper Marshall, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1639483200000
Never showed up
linda K,
Customer service response - Thank you, linda kirk, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1639483200000
All around poor service technician did not want to be here from the time they got here and could not wait to leave told me it the evaporator that they ordered to install was bad there was nothing wrong with it she tells me that the compressor which was installed a year ago is also bad and she was going to order another one however when I checked with the customer service she did not order a compressor she only ordered a replacement evaporator she boldface lied and she is not a technician she did not want to be here and I feel that she needed to be disciplined however you cannot get a hold of anyone in the service department like a manager or her supervisor all you can get is customer service and they relay the message I have yet to hear from anyone from the service department about her attitude and lack of knowledge I would not use them again
Jennifer H,
Customer service response - Dear Jennifer, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
Fridge has been down since my first call on May 6 22. The customer service department dances around questions with nothings accomplished. My service tech was canceled twice because the part had not arrived. When the part arrived after 6 weeks took another 10 days to schedule another appointment. Sears canceled again, rescheduled for 3 days later. There is no manager/supervisor to speak to. Sears Corp does not return calls. Oh BTW I have the Plantium Maintenance Agreement.
Deborah P,
Customer service response - Thank you, {Deborah }, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1671019200000
They 2 hours early after narrowing the window, my wife left the house for 20 minutes and missed the tech. They didn't even call I got a text message which I didn't notice until it was too late. Sears wouldnt send tech back out instead gave us a new date two weeks out. They have lost my business especially since they said they would expedite then since my wife keeps diabetic medical supplies in this broken 4-year-old Kenmore Elite refrigerator. They didn't even attempt to expedite it or try to fit me in a day or two later. Hours and hours on the phone and it seems like nobody can give us a reasonable date.
David P,
Customer service response - Thank you, David, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
Sears Home Services on 1671019200000
