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7900 Ritchie Highway Reviews
Read reviews from customers who used our services at 7900 Ritchie Highway
Total reviews
898
Average Rating
4.3/5
My fridge started to sparkle and smoke at 6pm. Called for a scheduled appointment for the following day. Assigned technician cancelled the appointment due to being sick(which I do understand since I am also human). But Sears did not have additional technicians available in the area...... Unacceptable by a family of 6......
ALRT A,
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Serious fiasco! On Friday June, 28 we received a scheduled repair confirmation call. No-one showed on the Saturday. We had to stay around the house all day for nothing. Thinking seriously about cutting all ties with Sears. Your time is money. So is your customers.
Edward B,
Customer service response - Thank you for taking the time to bring this to our attention, Edward. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Michael K,
My TV broke 5-1-19. I called on 5-2 they set 6 appointments to come out and only showed up once. Finally in September they told me nobody is really coming to fix my TV and they will replace it. The tv I picked out was $48 more which I had to pay even though I missed 5 days of work that they failed to show up for appointments. Now it’s 9-24-19 and still no TV. When I call I am put on hold and transferred around until someone says it takes 15 days to get an email telling me when I will get my TV. I Just Want My TV.
Anthony I,
Customer service response - Thank you, Anthony, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If your concerns are still unresolved and you would like us to look into your situation please email the name, address, and phone number that is associated with the issue at hand and synopsis to [email protected]. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
The service was good but the charges were outrages. I under stand a charge to come to your home and give an estimate if you don't want the work done they keep the charge but when you agree to have them do the and still keep the service charge is just wrong. A hundred dollars was added to my bill. I will never have sears come to my house again.
Janis G,
Customer service response - Thanks for sharing your review, Janis. We are happy to hear that you had a great service experience with your technician. We take all reviews as feedback on how we can improve our service. Thank you for taking the time to provide us with your review.
Sears Home Services on 1576324800000
Terrible experience! The technician did not show up for the repair and then has to take another afternoon off from work. Sears repair refused to accommodate in discounting the repair cost due to my inconvenience!
Yasmin O,
Customer service response - Hello Yasmin, thank you for taking the time to leave your rating. We are sorry to hear that you did not have a positive experience with Sears Repairs. If you need further assistance please email us at [email protected] with your name, address, and phone number associated with your account and details on repairs. Thank you.
Sears Home Services on 1607947200000
no appliances were checked to make sure they were properly connected, not leaking etc. Person who showed up had dirty hair smell. The amount of money spent was definitely wasted on this no service visit. Very disappointed, I asked to be contacted by a service rep and no one has called.
Linda P,
Customer service response - Thank you, Linda, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
It is sitting in pieces and I have been waiting for 2 months 3 different techs came and it's sitting in pieces. I need help It made me put in a star to post
Carol P,
Customer service response - Thank you for taking the time to bring this to our attention, Carol. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please message the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Barry F,
Appointment was canceled. Sears don't convert stoves from gas to propane.
Brendadine S,
Customer service response - Dear Brendadine, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1639483200000
