7900 Ritchie Highway Reviews

I would give ti a ZERO if I could. Horrible. Repair man came in, pulled out the dishwasher, said it needed a drain hose. He replaced the dishwasher, and called in to get the part number. Guess What! He had it on his truck the whole time!.. So he brought it in and handed it to me and offered that my son could install it. WOW! I thought that was the "REPAIR man's" job?

It takes a few days for repairman to come out. He found three parts that needed replacing ($300 worth - good thing I got the warranty!) It took 2-3 days for the parts to arrive so I called them right away. They could not come out to put them on for 6 days and the person I spoke with on the phone didn't seem to care one way or another and just said that she could not get my appointment changed. Even the supervisor couldn't help. So we had a total of 8-9 days without a washing machine. Before the week was up, the first sign of clothes getting unbalanced, it started clanking again and wouldn't spin the clothes. I called on Thursday (yesterday) and they can't come out until 6 days later. In the meantime we can't use the machine until it's fixed. It wouldn't be as bad if we could go to the laundromat but there are two handicapped people living in my house who can't drive and lugging clothes to a laundromat is impossible. Poor quality product, GE, and uncaring customer service. I will not buy another GE product nor buy any appliance from Sears again. Just bought the machine 7 months ago. And posting my name with this review is unbelievably poor treatment of their customers as it would intimidate some customers who may refrain from telling their true feelings.

Repair was fine. Was billed an additional $105 for visit (which is supposed to be subtracted if you agree to repair). Called customer service, and they tried to say additional fee was correct. Had to read them what their own policy was ! WILL NOT USE HOME SERVICE AGAIN!!!!!

For the past several months we tried to have the ice maker in our Frigidaire refrigerator fixed. The telephone assistants were pleasant. However, every scheduled appointment was usually a two week wait. Every time a technician came they replaced it with refurbished equipment. Everything worked when the technician was there. Once they left the ice maker was not working. The first man out was running late because Sears had added extra calls. He did call and say he was going to be late, then finally called at 8:30 PM to say he was not coming. We had to wait another week. That ice maker did not work either. Two days before the next scheduled appointment Sears called and canceled. The next appointment was one month later. The tech came and adjusted the ice maker (he brought a model that would not fit.) It still does not work. Since it took so long to get it "fixed," our warranty ran out. I realize that an ice maker is not a life and death situation. However the last run-a-round I received from the operators, my family will never purchase another Sears product. We always purchased Sears appliances; never again and I will not recommend Sears to anyone.

The Sears repairman wanted $302. for a lid relay switch replacement to fix my 1996 Kenmore washer that would not drain. The repairman spent five minutes, plugged in the new part into the washer's dashboard first without asking for approval. I told him it wasn't worth that amount of money investing in a 20 year old machine. Mr repairman spent three minutes yoking the part out and tightened up the dashboard... He stated and I quote "at least you got the water out of it , they'll email the receipt!" unquote. Mr. Repairman had an attitude. THIS was the first time in 20 years of using Sear Repair for all five if my appliances whereby the experience with Mr. Repairman made me UNCOMFORTABLE in my own home!!!! I did not get a receipt> Not acceptable for Sears repair...

Total waste of time and money. $99 wasted on a Kenmore refrigerator that is only 5 years old. Serviceman did nothing but tell me to do any repairs it would be $229 plus parts, the parts aren't cheap and their procedures say that they have to replace a lot of parts before they will guarantee their work. He was there for about 15-20 minutes, mostly to just collect his money and say it would cost a lot just to fix a refrigerator that stays too cold in the refrigerator section, even on the lowest section. So done with Sears and Sears service.

Did not fix my tractor. This is the second time and I have to wait over a month for them to come back out. The service sucks!!!

Called sears because I wanted my kenmore dishwasher fixed right. Worst experience ever. Over 2 weeks later still no working dishwasher. Floors need replacing and have waited days since my last call to sears. Yet the send me an email asking for a google rating. Too bad, I've always been a sears customer kenmore, craftsmen etc. No more.

AVOID THIS PLACE! Disorganized and Dishonest when it comes to service. Called on Feb. 20th to report washing machine broken, but they couldn't schedule a visit for 10 days. They come and order parts; in the weeks to follow large boxes arrive at the house. They canceled on me for the follow up visit (I had taken the day off, since they will only tell you "sometime between 9-5pm); because "we just found out some boxes still haven't arrived" and couldn't reschedule until March 15. Another day off from work today and the Sears automated system says they are enroute by 9.40am BUT then keeps pushing arrival time back. I finally get through to customer service to see what's up and they have the GALL to tell me they were there earlier and no one was home. Doorbell, dogs, and me watching constantly. NO ONE CAME. Flat out DISHONEST. Said they could reschedule on March 22nd. Over a month with no machine, but I'm done with them. Definitely ake your business elsewhere.

One month and still no fix for our appliance. Canceled on us twice with no explanation. Disorganized and disreputable. Go elsewhere.