7900 Ritchie Highway Reviews

It took 2 month to repair my dryer and hope this time is not going to break again like last month

I'm not happy with Sears at all. Did they complete the mission, yes eventually. The job took 5 attempts to finally complete my repair. 4 Appointments were made that were no call no show. This meant I missed 4 whole days of work waiting. Also they are an AI ran company so when you call you DO NOT get a live person. Just to add a little lite on the subject, the service techs that did show were all professional.

My air conditioning doesn’t work…it is 85 degrees in my house and it is set to 68….your technician came out and said nothing was wrong how is that possible?

It was disrespectful, I took off from work , and the guy never showed and now I’m getting a text asking how do I like my service, then they keep asking about the 10 digit service number , I only had one service with yall and if you can find the one service by using my name or phone number then what good are you

6/27/25 appt - Waited nearly 2weeks for AC service person to come to home. Then shows a very snappy technician...unpleasant. Wanted money upfront w/o even looking at anything. After some trial & errors, he insisted I have no issue (leak). He even mentioned he has other calls to get to. Clearly, I had a leak prior to me cutting AC off 2 weeks ago when i placed warranty claim. He was quick to say his job was done and to call someone else (place another claim) if problem persist. Very surprised Sears Repair took so long to show and ultimately provided unsatisfactory service. 7/11/25 appt - waited another 2wks for 2nd visit. Unfortunately, I could only reach an automated each time I called the # provided here and on e-receipts. So I could not request a different tech. Same tech shows up...very rude once again. He did not inspect at system. My AC still leaks water in multiple places. He saw this and said I probably need coolant but in his ticket writeup he wrote something totally different saying I need a plumber b/c the water drips "from" the AC "onto" the PCV pipes....pathetic!!! He mentioned the company does not carry the refrigerant I need (R22) so suggested I call someone else. Unfortunately, my home warranty co operate based on tech write-ups. This is awful b/c my unit still leaks alot and we cant use as such...exact same scenario as before, except this time, he saw the wet areas. Sears Customer Service make good on this situation and contact me for a resolve!!

Did not actually fix my issue. The solution he came up with is that you have to push the fan with a stick to get it going. I did a quick search and it says the capacitor is bad and he didn't fix it.

They no call no show

I had an appointment window for 7AM-6PM. The technician showed up at 2:03PM, knocked, and by the time I got downstairs at 2:04PM I already saw him driving off. Obviously wasn't interested in working today. There was no number to call to directly reach the technician. When I called Sears number I got an automated assistant who could only reschedule. Amazing! I would love to do this again tomorrow! I'd be so lucky if every day I could take off from work to miss my technician by a minute. And thankfully Sears made the transition to AI only tech support so I had literally nobody to reconcile this with. This service is awful, can someone please reach out to me so I can get a technician to fix my dishwasher.

If I could give 0 stars, I would. Terrible customer service. They give you an 11 hour window and will cancel midday, after you've taken off of work for the repair. You cannot reach a live agent, since everything is through AI agents. If my home warranty did not make me us Sears, I wouldn't.

MY MACHINE IS STILL NOT WORKING. My repairman showed up - very pleasant. Replaced the drain pump. said everything was good. I put a load in and 20 minutes later - it stopped working and wouldn't drain. I have spent the last hour trying to CONTACT ANYONE - THERE IS NO WAY TO SPEAK W A PERSON. I SPENT $377 and IT IS NOT FIXED AND I HAVE NO WAY TO ADDRESS THIS.