7900 Ritchie Highway Reviews

You did not show up for your last three appointments therefore I would not let them service my stovetop

Worst tech that has ever been to my home did absolutely nothing and worthless he didn’t have any tools with him either

He did not repair the wssher had bad atitude when i ask guestion i dont want him to come back and repair any of my machine

This review is NOT for the tech. This review is for the horrible customer service sears has ever since going completely AI. I have insurance through AHS and it was a NIGHTMARE to have my washer repaired by sears. It took 3 months of waiting and finally reaching out to the Better business bureau to get them to answer. Save yourself a headache and look elsewhere for your appliances.

I’m still having issues. Your technician didn’t explain a thing. You have no phone number to speak with a live agent. So it was a giant waste of 400 Dollars

I think we got scammed, gosh. And we signed for the servicing prescription

I honestly don’t even know where to begin—this has been one of the most frustrating service experiences I’ve ever had. I opened a claim back in February through my home warranty, and from day one it has been nothing but delays, misinformation, and unprofessional behavior. On the first visit, the technician, Tariq R., literally used a stick to push the fan so it would start spinning and called that a “fix.” It stopped working again within an hour. After reopening the ticket, he came back, diagnosed it as a motor issue, and said he would submit it for approval. The warranty company approved it the same day. From there, everything fell apart. Appointments were missed with no communication. At one point, the job was marked “completed” even though nothing had been fixed. When Tariq R. finally returned, he claimed the warranty company hadn’t approved the repair—which was completely false. I had to call the warranty company myself, and they confirmed it had already been approved. When they tried to give him the confirmation number, he refused to write it down and insisted they email or text it. On today’s appointment, he told my husband the same story about not having the confirmation number. Then, instead of completing the service, he took a picture of my home, cropped it to only show a small portion, and reported that we weren’t home—which is simply not true. At this point, it’s clear the part was never ordered and the repair was never actually in progress. This has been a complete waste of time and an unacceptable level of service. The lack of communication, accountability, and professionalism is beyond disappointing. I’ve been left without a working HVAC system for far too long because of this company’s negligence. I would not recommend this company to anyone.

I want to mention that today’s technician Paul B. did a great job, and I really appreciate his work. However, the overall service experience was very poor. It took three different technicians to fix the microwave. The first technician ordered a part. The second technician came to install it, but when it didn’t resolve the issue, he mentioned that additional parts were needed — however, those parts were never ordered. I then had to create a new ticket and start the process again. Finally, the third technician, Paul, was able to fix the issue properly. It seems like the technicians are not communicating with each other or reviewing the service history in the system before coming out. That lack of coordination caused unnecessary delays and inconvenience. I hope this feedback helps improve communication and prevent similar issues in the future.