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7900 Ritchie Highway Reviews
Read reviews from customers who used our services at 7900 Ritchie Highway
Total reviews
898
Average Rating
4.3/5
I understand time is money but to have to pay the full price of the service fee when you tell me you cant help me is a little ridiculous.
Alexandria G,
Customer service response - We're really sorry to hear about your experience, Alexandria. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1763080675897
Didn't communicate properly or check his work. Made me empty the freezer twice because he forgot to take pictures of it empty/didn't check what he had to do so freezer went warm and food defrosted as it wasnt working properly
Simon J,
Customer service response - We apologize for the trouble you've faced, Simon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751503733998
Took you too long to come out left the house and a mess. Did not do a good job.
Joseph M,
Customer service response - We apologize for the trouble you've faced, Joseph. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735532524068
I was dissatisfied with services provided. Parts and installation were not provided as agreed upon and I canceled and requested a refund.
Sherrell C,
Customer service response - We apologize for the trouble you've faced, Sherrell. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735179033923
The appliance was not fixed an appointment was scheduled for the next day and o one came scheduled 12:00-4:00 no one came out to the house its8:45 and still no service.
Makyhia B,
Customer service response - We apologize for the trouble you've faced, Makyhia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726626147078
Norma S,
Customer service response - Thank you, Norma S, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1613852883574
It took three guys to come out to get our microwave door fixed. The first guy gave my mother a text with a photo of parts for us to buy but didn't tell us how many screws, so when the second guy came, we had to order more for a third guy to install. It took a couple of months to get our microwave door fixed.
Brad R,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to [email protected] we can look to improve things in the future. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1544788800000
Has been out three times to fix my washer and um not sure its fixed
Ronnie D,
Tech seem to be very knowledgeable and very through but frost is still collecting on the left side of the freezer and it is leaking water. So, although the service seemed to be done it did not fix the issue. I am hoping that they honor they honor their 90 day warranty
charles P,
Customer service response - Thank you, Chuck, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
Sears Home Services on 1639483200000
It took 4 visits by 3 different technicians over 3 weeks to fix the problem. 5 different parts were replaced. We had to use a local laundry mat for that 3 weeks. At the end of the 3 weeks the technicians 'gave up' and we demanded a new washing machine. Then out of the blue we receive in the mail a 6th part and it worked. Apparently there is a TRAINING issue either with the trainer or the trainee. The new parts were labeled with "600 Series", but the one part that finally worked was labeled with "600s Series" (with the "s" suffix). Now I have to ship back all of the other parts. What a mess. At least the machine now works.
Mark M,
Customer service response - Mark McGreevy, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
