7900 Ritchie Highway Reviews

Our 7-year old dryer had recently started making a squealing noise. Typically this was intermittent and occurred after several loads on the same day, but was becoming more frequent. So we had a tech come out to give the machine a look. It was towards the end of day on a Friday, which not an ideal time. The tech checked all the moving parts, ran it for a few minutes, and otherwise just cleaned out the lint that had accumulated over the years that we couldn't reach without removing panels. After applying some lubrication to the moving parts, he determined everything was in working order. After he left and we went to run the first load, the noise was immediate and more pronounced. So we had a tech from another company come out, who determined that the rollers were worn and recommended a standard maintenance kit. And even pointed out that just lubricating the moving parts was likely to make things worse by causing more lint or grime to accumulate. While it could just have been one tech's opinion versus another's and a proper diagnosis, the Sears tech definitely did not come across as adequately spending time to get into the real problem and identifying the solution.

Tariq came in, collected the $100, examined the unit, and said filter needs to be changed, the heat exchange pipe needs insulation, and the outside unit needs to be cleaned. Then he left. No new filter, no new insulation, no cleaning. Really piss poor service. I used to have Sears then switched to Choice. Glad I did. I now have to wait another two weeks for AC.

Horrible customer service . The repair person never repaired my dryer . Sears phone service would not stop canceling my appointment. The part was delivered to my home and Sears would cancel for part not received . After constant calls and no help from Sears , I hired a different repair company .

Technicians should not sign on my behalf I did not accept the decision. He stated I needed a vent. He should have put that in a report. Not just clothes out the ticket.

I just had a technician Jeffery L. Say I was not home - they didn’t ring the doorbell and they did not call just knocked took a photo and left. When you call all you get is an AI - no way to reach the technician. If Jeffery L. Doesn’t work at this location please let which he does and I will remove the review. As all I can get is an AI the review will stand until this has been resolved. Do better, exercise common sense.

Recently just brought my house I’m New into the home first thing i do! Was invest in being insured So I put a claim in for the (freezer/refrigerator) because it stop wrking two weeks maybe after living in the home! The mechanic basically said they must rewire the refrigerator so basically we cannot fix this but American home shield should still help you get a new refrigerator that was NOT THE CASE!!!!!!! 1. They denied my claim do to the previous owners Working on it or wateva 2. American home shield didn’t contact me to let me know anything I had to keep reaching out to them! So after weeks of tryna see what they could do for me basically I’m still in a home without a refrigerator so what’s the point in paying $127 for someone to check out the fridge and another 35 for membership if in the end you won’t help anyway! My Names Lawrence Harrison I would search around but hey maybe you Mr experiences with this company will or have been better than mines!

They never showed up and have been unable to repair the problem. Since July 2nd. Their AI system is a joke. I get several emails and texts saying they are on the way and several times no one shows up or the parts is not available. Please give me a real body to talk to.

They never showed up!! I would give zero if I could

The worker came out ordered part a week later put it in my icemaker still won’t work and now if I want to find out what else it could be I have to pay another $130 for them to diagnose it. I Tried to call the number and the only person that was there was an AI who told me customer service was not available, but it did one refer me to a website.

0 stars!!!!!! Tariq failed to listen to the customer! Horrible customer service! Took my money for a service fee then said he couldn’t help! And he forged my signature for payment!!! And he lied on the service order. HE DECLINED THE WORK ORDER AFTER WASTING MY TIME AND STILL CHARGED ME!!!!!! I SHOULD FILE CHARGES FOR HIM FORGING MY SIGNATURE!