7900 Ritchie Highway Reviews

Technician seemed to be courteous and professional. He stated our heat stopped working due to a loose wire. He supposedly fixed it within 10 minutes. Within 5 min of him leaving my heat stops working again. I reached out to have the tech come back the same day and an ETA of 3:36 pm was given. The tech lied and said they came out and no one was home but my 21 year old was home. I made it back home at 3:20 pm. My ring camera never showed the tech even at my house at all. Not to mention receiving an email that we needed to pay 129.00 the second time. My heart is still not fixed and Sears makes it almost impossible to contact because when you call the number provided a live person is not available. This is the worst service I have ever experienced.

This company is a scam. They will charge you money and then never come to your appointment. Darious did not call, did not knock, did not text. He took a picture of my building, not my front door, and said I wasn’t home. Lazy, unprofessional, and straight up scam. Do not use under any circumstances!!!!

There was no service to be reviewed. I told AHS I needed to have 4 appliances checked. Washing machine, dryer, fridge and dishwasher. The repairman that came was told the dishwasher was emitting a horrible stench of burning rubber during the dry cycle. Repairman said he could not wait that long. I then asked repairman to look at the other 3 appliances to which he answered he was only qualified to work on dishwashers. Repairman then left my residence 20 minutes after he arrived saying he'd call back which he did not.

I'm home all day to have my dryer repaired and the service man called and said I'm on my way to repair your washer..I said it's my dry.. I missed a whole day of work for this.. and no one called to apologize. I talked to this company about my dryer o dec 17,2025 for repair my dryer.. my appointment is today December 19, 2025.please don't use this company. I'm very unpleased about this company. I will not recommend this company to anyone.. maybe other customers had a positive outcome.. but I did not just want to share ..

Not what i expected from sears co that i knew. Once I told tech that we had compersor changed year ago. He said it is my coil that are clogged, to change coil only would cost us 400 and labor will be extra. He added that once i get that fixed there is another coil that might need replacing too. In short he said it was not worth fixing. May be he was right, but I felt that i am paying him $139.00 he should atleast check pressure of freeone or move firdge and check in back or do some thing. it would make me feel little better he did some thing for 139. He talk us about 5 minutes and letf

My recent service visits with technician Darius M. During the first visit, he was very pleasant and professional, and I appreciated his demeanor. However, the second visit was noticeably different. He entered my home visibly upset and was not pleasant to work with. He did his job, but was so angry and slammed the refrigerator so hard , it knocked down the ice maker. I had to call him back to fix it. I am not someone who usually complains, but I felt it was important to address this. No homeowner should feel uncomfortable or experience that type of behavior in their own home. I hope this feedback is helpful and that this concern can be addressed.

The tech NEVER SHOWED UP!

This was a terrible experience. My oven was not working this morning. Wouldn't heat up. I can't rely on this oven to reliably work. When Donald arrived I turned the oven on and he just looked at the oven with his eyes. He didn't touch it. There was zero investigation. Of course, the oven worked while he was here. He said there was no problem found and charged me $130. Fair enough, but as he was walking away an error code came up, he came back and looked at it and he said he wouldn't/couldn't fix it. He said I had already paid, work order was done. He said I had to make a new appointment. This was so frustrating. The man was here, a technician, and still wouldn't investigate the oven. This was a terrible experience. I have a photo of the guy looking at the error code telling me to make a new appointment.

Could not get past the AI asked to speak to human service man woman none to be spoken with

There is no human. Sears only has an artificial intelligence system for customer interface. Hence, it is impossible to do any problem solving. The repair technician is outstanding, but the customer service is truly non-existent and is wasteful (i.e. unnecessary service call since unable to discuss an issue with a human prior to the technician arriving). Sears also cancelled the repair, at the very last minute, and it took 10 days to re-schedule. In addition, they took another 10 days to resolve an out of stock issue for a part that was truly NOT out of stock. They also had non-delivery of a replacement part resulting in an unnecessary service call since the artificial intelligence agent could not address this issue and resulted in another 10 days of delay. My repair has taken about 6 weeks to resolve due to these problems and delays that could not be addressed via the lack of human-based customer service. This is the most terrible customer experience that i have ever had.