7900 Ritchie Highway Reviews

No one arrived - Took the day off from work and my ticket was closed. This is my first time using this service I’m so unhappy and disappointed

Didn’t listen. “Cleaned” the fridge even though we told him they’ve already done that. No actual diagnosis. It’s in the same condition it was when he arrived. It was through a home warranty, so I don’t know how much they care to actually service the appliance, but it felt like he didn’t want to. He even stated moving the appliance would be “too hard” so just resigned to cleaning it and leaving.

tech is going to replace parts that have already been replaced in the past. didn't have gauge to test water pressure. 6/3/25 Tyrone came to the front door and wanted to argue that my water pressure is too low. I had the water pressure tested by a plumber and it's fine. Tyrone didn't want to hear it didn't even come in the house. Got in his truck and left.

The technician did not call and did not leave a message but I got messages on email implying no one was there at home.

He asked to pay him 50 dollars to vacuum to clean vents, but asked us to Zelle his account vs bill our insurance company. Wanted to receive payment before completing the service, and wouldn't do any of the work until he received a payment. Quite unprofessional by trying to make additional money on the side.

I have paid $59.99 per month for HomeSure Services since 11/20/2023 for a total of $1079.82 as of today, May 13,2025. This service is for “insurance” on home appliances, including but not limited to clothes dryer. This incident was the first time I attempted to use this service since paying for the service (11/20/2023). My dryer was running, but not getting hot. I called and set up an appointment on 4/18/2025 for 4/22/2025. I also had to pay $100 at that time to secure the appointment. I was told to be home between 8am and 5pm on that day. The day of the appointment came and went with no one showing. I tried several times to call during the day to get an ETA. I was told by multiple representatives that someone would be out between the times given. After no one showed up, I called and was told that now there was no one to do the repair and that I would have to reschedule. The earliest date for someone to come out was 6 days later on the 28th and would again need to be home between 8am and 5pm. The day of the 28th, again I called to confirm an ETA. Again I was told someone would be out. Again, no one showed. I called customer service and was given multiple numbers to call with the assurance that I would get assistance. I was tossed back and forth between automated prompts, AI (whose name was Samantha) and multiple representatives, all who ultimately were unable to help. No one had the authority to assure service. No one had the authority to refund for services not provided. I have a contract that I have paid over $1000 for services never used. They have not held up their end of the contract and I have requested a refund. Not one representative has the authority to issue a refund, and yet has no way to get in contact with someone who does have that authority. This company appears fraudulent. I am requesting a refund for the services they refuse to provide.

Peter did a great job of diagnosing, ordering and fixing the dishwasher. The first time out, he arrived around 6pm, and the window ended at 5pm. My second appointment was 1-5pm and at 5:37pm I received a text that it was canceled and rescheduled for the next day. I could never contact anyone on the phone (had to chat with AI on the computer). My time was never considered or valued.

Extremely crazy the whole does not cost that much as much they are requesting to replace one switch this is crazy they are total scammers even on website it says it can go up to 475 and they're asking me for 495... I can buy the whole appliances actually two of them in this amount complete scammers

2 hours late, couldn't diagnose the problem, insisted it was the circuit breaker so I spent $300 to have a certified electrician come test and found the power was not the issue Now the follow up appointment never even showed up or contacted