7900 Ritchie Highway Reviews

Scam. Required me to purchase a part for dishwasher repair, which was not the issue. Tried to have me pay for another part without any credit or refund. DO NOT USE

Tech was suppose to be there between 8 am & 5 pm. Tech called at 5:28 saying he was on his. I was furious I wasted important time for a no show. This is highly unacceptable. March 13th repair for heating was not done properly or the Tech did not repair everything that needed to be repaired. Went with another contractor for April 2nd in the afternoon.

I am not even posting one star for your tech. Your tech refused to put clothes in the washing machine to see how the machine run. All he wanted to do was put it in test mode test mode and the actual talk of the machine being washed is two different things I have no credibility and your tech

Technician tried to talk us out of using our home warranty and to call someone else. Reported to my home warranty that he fixed a wire that he did not. Office directed us back to our home warranty to get it fixed.

Title: Unreasonable Pricing and Lack of Transparency I recently hired this company for a dryer repair. My experience was incredibly disappointing. The service was not only overpriced but also lacked any clear communication about the cost beforehand. When I booked the service, i was told there would be a diagnostic fee which would be included in the final price. The tech was great, but after he completed his diagnostic, he fixed the problem without discussing with us first. he was here no more than 10-15 minutes and the final bill (which was labor only) came out to $300!! that would equate to and hourly rate of $1200. The work itself was adequate, but it certainly wasn't worth the price I was charged. Transparency around pricing should be a priority, and this company failed miserably in that regard. I won't be using their services again and would advise anyone considering them to get a written quote upfront to avoid unexpected costs.

I paid $730.39 for a repair on a Kenmore refrigerator, they replaced the filter dryer, compressor and the evaporator. It worked for a little over a month then started not cooling or freezing as well. By the time I realized what was happening 62 days had passed. I called the service dept they wanted to charge me again for a repair because they only Guarantee their work for 30 days. What a RIP OFF, I will never deal with Sears again.

This service provider was late, not very communicative and borderline rude. He was not helpful in any way.

Broke the door on the closet to our washer & dryer

The repair person for the forth or more visit to let it be known the part is NLA and that the fridge needs to now be replaced. I have been waiting since September to get it fixed. My food has gone bad and Thanksgiving and Christmas were not to be for me. I have been told 3 times that I must continue to waiting an additional 7- 10 days for there non contactable group to decide if I am worthy of a working fridge.