Appointment Lookup
802-552-4364
7900 Ritchie Highway Reviews
Read reviews from customers who used our services at 7900 Ritchie Highway
Total reviews
858
Average Rating
4.3/5
The repair people on both days, first to come diagnose and order the part and then the second person who fixed the dryer were wonderful people fast and respectful. My problem is with the automated system that kept making me reschedule at the end of each day for three days straight of waiting until the end of the day because I kept making early appointment windows and getting pushed back. My dryer broke Sunday was diagnosed and part ordered Monday after waiting past my window by hours. I got the part on Tuesday delivered. Made an appointment Wednesday, Thursday and Friday. Each day at the end of the day I was told to reschedule. My Friday appointment window was 0700-1100. I was not gotten to until 1330. I understand things happen but because of the automated system I am just thrown back into the system it seems each day. I feel like I wasted 3 days. I had things that needed and still need to be done. Maybe do better with letting people know where they are in the queue and update more frequently. I could have done things differently this week.
Bobbijo C,
Customer service response - Thank you for your feedback, Bobbijo! We're glad to hear the repair people were wonderful, fast, and respectful. We apologize for the inconvenience caused by the automated scheduling system and appreciate your suggestions for improvement.
Sears Home Services on 1780689240489
Service was excellent, highly recommend
Kristina B,
Customer service response - Thank you for your feedback, Kristina! We're glad to hear the service was excellent and appreciate your recommendation.
Sears Home Services on 1780605638599
Experienced and helpful.
Michael E,
Customer service response - Thank you for your feedback, Michael! We're glad to hear the service was experienced and helpful.
Sears Home Services on 1780347130798
He was so intelligent, nice and fast thank you
Tylaine K,
Customer service response - Thank you for your feedback, Tylaine! We're glad to hear the technician was intelligent, nice, and fast.
Sears Home Services on 1780323500876
Courteous, Professional and Timely.
Karen M,
Customer service response - Thank you for your feedback, Karen! We're glad to hear the service was courteous, professional, and timely.
Sears Home Services on 1780074848381
Ashraf G,
Customer service response - Thank you for the amazing 5-star review, Ashraf! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779967823678
Job well done
Joyce S,
Customer service response - Thank you for the amazing 5-star review, Joyce! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779829451901
He was very professional and knowledgeable. Excellent.
Lisa M,
Customer service response - Thank you for your feedback, Lisa! We're glad to hear the technician was professional and knowledgeable.
Sears Home Services on 1779470439389
Gave a thorough diagnostic exam with clear explanation and next steps.
Diane,
Customer service response - Thank you for your feedback, Diane! We're glad to hear the technician provided a thorough diagnostic exam with clear explanations and next steps.
Sears Home Services on 1779469986282
Fast on time service, both knowledgeable and professional
Ronald R,
Customer service response - Thank you for your feedback, Ronald! We're glad to hear the service was fast, on time, knowledgeable, and professional.
Sears Home Services on 1778761472366
