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7900 Ritchie Highway Reviews
Read reviews from customers who used our services at 7900 Ritchie Highway
Total reviews
860
Average Rating
4.3/5
charia F,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1753066961607
Jennifer C,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1753066961427
John was the absolute best technician! He came to the appointment on time and ready to diagnose and fix the issue. He was very thorough in his explanation and repair. He was such a pleasure!
Tina,
Customer service response - Thank you for your positive feedback, Tina! We're happy to hear that John was thorough, punctual, and a pleasure to work with.
Sears Home Services on 1752808205256
Sears tech (Jeffery who actually ordered the parts) was awesome ,he got the work done in record time ,and my dryer is now working as of today. However my experience with Sears has been a disaster ,as I have been rescheduled for service even though all parts were delivered to my home 3 1/2 weeks ago since 06/18/2025. Rescheduled dates from Sears are as follow: 6/18, 6/27 ,6/30 ,7/1 ,7/2 ,7/3 ,7/8 ,7/11 ,and today (7/16work completed) Between my wife and I we had to take off from work each time ,only for Sears to send another text "Rescheduled Appointment" This is unacceptable service from the Sears Co. The 5 Stars are only for Jeffery service ,and not Sears Co, as I am very much displease with the overall scheduling and rescheduling process I encountered with Sears.
Glenton Q,
Customer service response - We apologize for the scheduling issues you've faced, Glenton. We're glad to hear Jeffery provided excellent service. Please contact us directly so we can address your concerns further. Thank you for your patience.
Sears Home Services on 1752808204496
The service repair technician explained everything very well to us. He also corrected the theproblems that we were experiencing.
James B,
Customer service response - Thank you for your positive feedback, James! We're happy to hear that the technician explained everything well and corrected the problems you were experiencing.
Sears Home Services on 1752808204101
Nellie F,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1752717402670
Best tech services
Omar R,
Customer service response - Thank you for your positive feedback, Omar! We're happy to hear you found our tech services the best.
Sears Home Services on 1752628465757
Finally got my dryer fixed and can use it now after a month (6/9-7/11) of not having it. Thank you.
Glenda G,
Customer service response - Thank you for your feedback, Glenda! We're happy to hear that your dryer is fixed and you can use it again.
Sears Home Services on 1752454204285
Excellent technician!! Owned his mistake.
Denise K,
Customer service response - Thank you for your positive feedback, Denise! We're happy to hear that you found our technician excellent.
Sears Home Services on 1752194284474
Technician arrived on time, polite, friendly. Communicated the issue and remedy. Would use this service again. Chose not to fix oven, but replace due to cost and how old the unit is.
Jessica D,
Customer service response - Thank you for your positive feedback, Jessica! We're happy to hear that our technician was on time, polite, and communicative.
Sears Home Services on 1752109632039
