7900 Ritchie Highway Reviews

Wrong Sears repair I needed Sears warranty so l'm out of $129 because I still have to pay Sears warranty.

Didn't show or call for 1st appointment. I waited from 7:00am to 6:30pm. The second and 3rd appointment went well.

Technician arrived on time and ready to work. However the problem was not resolved so I feel that I paid $100 for a service issue that is unresolved.

7/10/25: 1. The “AI” recorded my street address incorrectly and there was no way to correct it. I wrote the correct address in special details. 2. This is my 4th appointment with Sears to get my refrigerator repaired since The first 6/23 & 2nd 6/26 appts-no one called or texted so I rescheduled both. 3. Finally on 7/7. I got an “AI” response and a text message that no one was coming and I rescheduled. 4. The address that the repairman went to at 11:30am was the wrong address given by the “AI bot.” 5. I’m so glad he texted me so I could give him the correct address. 6. The repairman explained in great detail that the refrigerator needs a new heating element that Sears no longer makes. This is very disappointing because the refrigerator works fine except water periodically runs out of the bottom. The repairman was on time and surprised when I told him about the other appts.

The first technician was just okay. The second technician was very knowledgeable, he took his time. The refrigerator is working but the ice maker is not.

I paid full price even though no service was required. I know that's the way these services go, but they would have my repeat business if they were able to have technicians diagnose over the phone to prevent the high cost of an unnecessary on site visit.

My dryer's belt broke according to the repair tech. He ran the dryer to ensure it was working. I .ran it again for an hour to make sure for myself. Then 3 days later, I tried to use it, but it wouldn't work. It still wasn't staying on and drying, even after the broken belt was replaced. I went out of town for a week, and made a call upon my return to have the same repair guy come back out. I hope that this time, he'll look over everything to make sure he doesn't have to come back. It's a good thing the parts and labor are guaranteed for 90 days, so that's great! We'll see how it goes.

There was nothing to do for the technician. It turned out our dishwasher was not originally properly installed and it stopped working as a result of that. The tech just rerouted the water tube and the dishwasher was back up working. It under 5minutes for the tech to detect and fix this minor problem.