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7900 Ritchie Highway Reviews
Read reviews from customers who used our services at 7900 Ritchie Highway
Total reviews
898
Average Rating
4.3/5
Must assume the repairman performed the maintenance. I heard him vacuum both the refrigerator and the dryer after I led him to the washer/dryer. Simply, did not receive any feedback...he just left. No caveats, no suggestions, no summary...nothing.
Linda S,
Customer service response - Hi Linda, Thank you for rating our service. I see you gave a three star rating and we wanted to know how we could turn that into a five star rating. Please offer any suggestions by clicking the following link and completing the survey: https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.ht
Sears Home Services on 1513252800000
The service person called to find out model and serial number of my washer so he could be prepared to fix the lid but he only brought 2 of the 3 parts and of course that was the one that was need for the repair. The technician had to come back 2 dats later.
Terry M,
Customer service response - Thank you for taking the time to let us know about your recent service visit. We are thrilled that your machine is working once again and apologize for any inconvenience we may have caused you in this process. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1513252800000
When scheduled appointment which I was on phone for 4 hours to make no one ask what was going on with my microwave. So when tech came out he didn't have any parts have to wait 1 month for parts and repairman to return.
Barbara H,
Appointment cancelled
John G,
Customer service response - we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
Thomas R,
The service person was great! The issues seem to be around parts and ordering. Sears should return to the parts logistics company that TRACKED the part. The parts were “delivered “ according to the technician. There was nothing here. Thus, the part had to be ordered again. A new date set. This took too long. The notes from each technician do not transfer. Therefore, I had to explain the situation over again. This is unacceptable. Please work to resolve the integrity of the processes. Be well.
Darrell F,
Customer service response - We apologize for the trouble you've faced, Darrell. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1787018631534
Li L,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1784000857593
I submitted my claim on January 9, 2026. The job to repair my home heater was Jan 20, 2026. It is extremely cold in MD. Bottom line, I expected a more expeditious repair considering the extreme circumstances. I
Rodney W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769047128932
The technician was very informative and helpful. However I do not like how the technician did not have any of the necessary tools. Especially after I put the model and serial number and the type of issue I was having which was a code issue that would require a diagnostic tool. So I feel like I was giving away money for free because he could not perform the correct maintenance issue without the necessary equipment.
chris&britt B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767588025968
The freezer is till not working and it has been 24 hours
Oluyinka F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765846422093
