7900 Ritchie Highway Reviews

Nothing here to see.

Sears deserves no stars. Horrible customer service

Ryan H. with Sears Appliance Repair came to our house twice. He was unprofessional and awful. He acted annoyed the entire time and he spoke in a whisper we could barely hear or understand him. He is in his 20s. He did not explain what the specific problem was with our refrigerator, and he did not tell us that a new part was needed or that he allegedly ordered a new one. When we did not hear anything after the initial visit, he showed up a second time and acted annoyed that he was there. I explained that we were not told what the problem was or how to get our refrigerator fixed. He lied claiming that he told my fiance during the first visit that he ordered a new part and scheduled the next appointment to get it installed on the following week. We asked if the part was being delivered to Sears or to the house. He did not know (which confirmed that he never actually ordered the new part). We asked for his phone number but he told us to contact Sears directly for follow up. We did not receive the part and heard nothing further. If you go with Sears Repair, I recommend requesting a specific technician and not Ryan H. to help you troubleshoot your appliance issues.

We spent $200 just for the technician to tell us to clean our AC unit with dish soap. Meanwhile, our house is 85 degrees. This was a waste of time and a ripoff as nothing was fixed.

If you get information up front about the repair need, you should determine if it can be fixed or if you have the parts before send I ng someone out. You Sent someone out to determine the same thing reported, and then Sears doesn't carry the part needed. The service call was a waist of time. You lost my business.

editing to add: Sears replies to reviews to make it sound like they'll help remedy the situation, but they will not. I have a number of issues with my recent experience with Sears appliance repair. I have called nearly daily and three times I have been promised a supervisor would call me back, which hasn’t happened. I requested a call back from billing and haven’t received that call either. I called our local branch and waited on hold until the call was disconnected. My repair was on 3/11. Our dryer was failing to complete dry cycles, incorrectly regulating temperature, and not accurately sensing wetness of the load. The technician came out, noticed the heating element was physically damaged, and replaced this part. He turned the dryer on for less than 20 seconds to confirm his fix worked. The next day, my husband attempted to dry a load of laundry. The time remaining started at 1:30, then immediately went to 1:29, 0:01, and shut off. Additional subsequent attempts to run the dryer proved we are having the exact same issue with failure to regulate temperature and detect moisture correctly. The technician seemed rushed and I can see on my receipt he included the wrong brand of dryer (Admiral - we have a Samsung) as well as an incorrect diagnosis (“not heating”) AND he fraudulently signed on my behalf. Our refund request is continually denied as Sears insists we need to schedule further repair - which, given the age and price of our dryer, makes absolutely no sense.

Sears repair tech 1st visit 3/4. Parts ordered. Needs helper. Schedule visit 3/12. NO SHOW! Rescheduled for 3/14. NO SHOW. Rescheduled for3/15. NO SHOW. Rescheduled for 3/18. NO SHOW. Rescheduled for 3/19. On 3/19, tech + helper showed up and performed repairs on washer. They checked operation and it did fine. They failed to take away the old parts! UPDATE: On 3/19, after repairs were done, we ran a load of clothes in the washer and there was water all over the floor around the machine when the wash had finished!! Second update: another Sears tech came and connected an internal hose that was loose. Washer behaved normally after that.

He couldn't figure out why my freezer isn't keeping constant temperature or why it's making loud sounds

Worst service experience of my life. Took 4 months to finally show up, then broke the dryer while installing the part. Now I have to buy a new one.