Appointment Lookup
802-552-4364
3235 Donnell Drive Reviews
Read reviews from customers who used our services at 3235 Donnell Drive
Total reviews
380
Average Rating
4.2/5
Richard came to service my washer and I couldn’t be more impressed with the experience. From the moment he arrived, he was professional, knowledgeable, and incredibly courteous. He took the time to explain what the issue was, what caused it, and exactly how he planned to fix it. I truly appreciated his transparency and patience in answering all my questions. Not only did he complete the repair quickly and efficiently, but he also performed a full system check to ensure everything was running perfectly before he left. He treated my home with respect used protective coverings, cleaned up after the job, and made sure the workspace looked better than when he arrived. It’s rare these days to receive customer service that feels genuinely caring and detail oriented, but this technician absolutely delivered. Because of his expertise and professionalism, I will confidently continue using Sears for future home services.
Brianna S,
Customer service response - Thank you for your wonderful review, Brianna! We're glad to hear Richard provided such a professional and thorough service, and we appreciate your trust in Sears for your home services.
Sears Home Services on 1764555224567
I have to be honest the AI system sucks, but the workers are great always been great informative and work fast
Marcel W,
Customer service response - Thank you for your review, Marcel! We're glad to hear our workers have been informative and efficient, and we appreciate your feedback on the AI system.
Sears Home Services on 1764555494326
Very efficient.
Lyn M,
Customer service response - Thank you for your wonderful review, Lyn! We're glad to hear our service was efficient.
Sears Home Services on 1764555493668
Peter R,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1764556747030
Alicia P,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1764130102179
I recommend better scheduling options. 8-12, 12-4 4-8 something. Waiting 9 hours and missing work is insane. I could have ran so many small errands (not to far from home) to make a wasted day off useful. First apointment they showed after 4pm. Leaned on my kitchen counter, didn't wash/sanitize their hands before moving my food products, due to them needing to get the SN in the cooler. I had already removed the food based on what needed fixing on the freezer. Took 45 to clearly see the piece that was broken. Shelf piece. Then needed to use my bathroom. Second appointment, arrived 4:45pm, I already removed the items from the freezer. He leaned on my condiments on the door in the cooler. Unsanitary. Install was quick and he was gone. As a customer i just ask that you remind your technicians coming to fix a fridge vs a washer/dryer is a bit different when it comes to hygiene awareness. I didn't pay anything as I had a warranty.. Side by Side
Kendra W,
Customer service response - Thank you for your review, Kendra. We appreciate your feedback on scheduling and hygiene, and will work to improve these aspects of our service.
Sears Home Services on 1764128507532
No concerns, on-time, and very professional! Thank you
Michiko G,
Customer service response - Thank you for your wonderful review, Michiko! We're glad to hear our technician was punctual and professional.
Sears Home Services on 1763950351141
Anni C,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1763952809221
After 4 visits from technicians, Walton managed to repair our washing machine
Bill W,
Customer service response - Thank you for your review, Bill! We're glad to hear Walton was able to successfully repair your washing machine.
Sears Home Services on 1763346148074
The service man called when he was on his way. Also he was very nice and explained everything.
TONYA S,
Customer service response - Thank you for your wonderful review, Tonya! We're glad to hear our technician was communicative and provided clear explanations.
Sears Home Services on 1763000955966
