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3235 Donnell Drive Reviews
Read reviews from customers who used our services at 3235 Donnell Drive
Total reviews
379
Average Rating
4.2/5
Service representative was thorough; unfortunately appliance could not be repaired due to age.
Theresa J,
Customer service response - Thank you for your review, Theresa! We're glad to hear our service representative was thorough, even though the appliance couldn't be repaired.
Sears Home Services on 1757297008147
I C,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1757298801873
GoodConsuma I,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1756082358698
This 5 stars is for technician Thomas ONLY! Thomas was perfect on his mission to fix my stove and I am so very grateful for his professionalism. Thank You Thomas for getting the job done!! 20 out of 10!
Andrea C,
Customer service response - Thank you for your wonderful review, Andrea! We're thrilled to hear Thomas provided exceptional service and successfully fixed your stove.
Sears Home Services on 1755741489045
Technician was very professional.
Juanita S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1755659687365
Very polite came and found a problem right away
Oketta G,
Customer service response - Thank you for your wonderful review, Oketta! We're glad to hear our technician was polite and quickly identified the problem.
Sears Home Services on 1754878560811
The Dryer Technician was helpful diagnostic the problem and fixing the problem. Also, he did a preventative maintenance on the rollers and cleaned up with the vacuum.
Charles M,
Customer service response - Thank you for your wonderful review, Charles! We're glad to hear our technician was helpful in diagnosing and fixing the problem, as well as performing preventative maintenance.
Sears Home Services on 1754523254372
The technician was very professional and knowledgeable. He kept me abreast of everything that was going on with my system.
Kathy M,
Customer service response - Thank you for your wonderful review, Kathy! We're glad to hear our technician was professional, knowledgeable, and kept you informed throughout the process.
Sears Home Services on 1754523253910
Great service and Patients.
Ralph W,
Customer service response - Thank you for your wonderful review, Ralph! We're glad to hear you were pleased with our service.
Sears Home Services on 1754363946053
I’m giving 5 stars to the technician Walton, who was wonderful and did a great job checking and cleaning my washer/dryer. But I give 1 star to Sears AI bot system which is very frustrating to use. It’s nearly impossible to get a live agent if you have an issue like I did that can’t be addressed by the automated system. I wanted to schedule my annual washer and dryer maintenance check but I didn’t want 2 separate appointments. The system would not let me do that, which is why I needed a live agent to help me. AI bots can be useful but there should always be an “off-ramp” option to to speak to a live agent. Sears would do well to remember that when a customer contacts them, they expect to receive helpful service and not endless automated “customer service” systems.
Beth S,
Customer service response - Thank you for your feedback, Beth. We're glad to hear Walton did a great job, and we apologize for the frustration with our AI system. We appreciate your suggestions and will work on improving our customer service experience.
Sears Home Services on 1754280151436
