161 Big Elk Mall Reviews

Read reviews from customers who used our services at 161 Big Elk Mall


Total reviews

188


Average Rating

4.5/5

July 17, 2025
Overall rating

Heidy M,

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on 1752808596518

July 14, 2025
Overall rating

Technician was very helpful. Was able to repair my problem as well as offer me useful information for future care of my appliance.

valerie H,

Customer service response - Thank you for your review, Valerie! We're glad to hear our technician was helpful, repaired your problem, and provided useful information for future care.

Sears Home Services on 1752454682017

July 07, 2025
Overall rating

Technician was prompt, efficient. Resolved the problem. Nothing more needs to be said.

Chip S,

Customer service response - Thank you for your review, Chip! We're glad to hear our technician was prompt and efficient in resolving the problem.

Sears Home Services on 1751868618563

July 02, 2025
Overall rating

Mike was a knowledgeable, experienced, determined and personable service technician. He considered several options for the cause of the refrigerator problem we were having. When he was done he made sure that everything was back in place and the area cleaned. I was very satisfied with the service provided by Mike.

Rick K,

Customer service response - Thank you for your review, Rick! We're glad to hear that Mike was knowledgeable, thorough, and ensured everything was in order, leaving you satisfied with the service.

Sears Home Services on 1751415938007

June 27, 2025
Overall rating

Mark T,

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1750982656028

June 26, 2025
Overall rating

Service was excellent. From the call to the repair. I was very pleased.

Barbrett C,

Customer service response - Thank you for your review, Barbrett! We're glad to hear you were pleased with the excellent service from start to finish.

Sears Home Services on 1750981932864

June 25, 2025
Overall rating

Charles' conduct reflects positively on the company, demonstrating both approachability and professionalism. In my assessment, he represents a valuable asset to your organization.

James M,

Customer service response - Thank you for your review, James! We're glad to hear that Charles demonstrated approachability and professionalism, and we appreciate your kind words about his contribution to our team.

Sears Home Services on 1750834609118

June 23, 2025
Overall rating

He was on time. Gave us tips on how to even take care of our washer even though he was here for the dryer. He was professional & very nice.

William P,

Customer service response - Thank you for your review, William! We're glad to hear our technician was on time, professional, and provided helpful tips for your washer.

Sears Home Services on 1750727011348

June 23, 2025
Overall rating

On time and very informative 👌🏾

Hester. W,

Customer service response - Thank you for your review, Hester! We're glad to hear you found our service on time and informative.

Sears Home Services on 1750638526727

June 19, 2025
Overall rating

Great service, Mike explained everything and fixed most of the problems, not sure about the icemaker but everything else works. Very happy!

Sherri M,

Customer service response - Thank you for your review, Sherri! We're glad to hear that Mike provided great service and resolved most of the issues, and we hope the icemaker is working well soon.

Sears Home Services on 1750375054224

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