Appointment Lookup
802-552-4364
161 Big Elk Mall Reviews
Read reviews from customers who used our services at 161 Big Elk Mall
Total reviews
211
Average Rating
4.5/5
The tech provided excellent service and repaired my dryer. Thank you.
anthony D,
Customer service response - Thank you for your feedback, Anthony! We're glad to hear the tech provided excellent service and repaired your dryer.
Sears Home Services on 1792799632783
The technician is knowledgeable, professional, dedicated and efficient.
Kim W,
Customer service response - Thank you for the amazing 5-star review, Kim! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1792161199802
Our technician settled our door problem but was not able to find the issue of why our freezer was not cooling. We will be having another call from a technician.
Karen H,
Customer service response - Thank you for your feedback, Karen! We're glad the door problem was settled, and we appreciate your patience as we work to resolve the freezer issue.
Sears Home Services on 1790264682288
Terry was fantastic! Very knowledgeable and knows his job very well. Our washer was fixed perfectly in a short period of time. Parts on hand and fixed in one trip. Terry is a true asset to your company! Thank you
Melissa S,
Customer service response - Thank you for your feedback, Melissa! We're glad to hear Terry was knowledgeable and efficiently fixed your washer in one trip.
Sears Home Services on 1789578245302
Did a very good job, was very neat and efficient
jeffrey H,
Customer service response - Thank you for your feedback, Jeffrey! We're glad to hear the service was neat and efficient.
Sears Home Services on 1789170672718
Tech was great we were back in business in less that an half hour Thanks
Harry D,
Customer service response - Thank you for your feedback, Harry! We're glad to hear the tech was great and got you back in business quickly.
Sears Home Services on 1789163446654
Technician was professional and provided helpful info and tips on avoiding further microwave mishaps. The overall experience was great and I would use Sears again.
Stacey G,
Customer service response - Thank you for your feedback, Stacey! We're glad to hear the technician was professional and provided helpful tips, and we're happy you had a great experience.
Sears Home Services on 1788719052526
The representative was a very polite and professional gentlemen. He was efficient fixed the job I was having with my dryer.
Ms G,
Customer service response - Thank you for your feedback, Ms Chris Green! We're glad to hear the representative was polite, professional, and efficiently fixed your dryer issue.
Sears Home Services on 1788377785981
Shakil was a very good person. Highly recommend
Tyrone V,
Customer service response - Thank you for your feedback, Tyrone! We're glad to hear Shakil was a very good person and that you highly recommend him.
Sears Home Services on 1787614033612
The tech got here pretty quickly. Very professional and knowledgeable! Unfortunately we found out we need a new washer but we got the information we needed to move forward. Great customer service! I really appreciate dealing with professional people!
Greg E,
Excellent job. Punctual. Thorough.
Joan M,
Customer service response - Thank you for your feedback, Joan! We're glad to hear you received an excellent, punctual, and thorough service.
Sears Home Services on 1785328912842
Ashley P,
Customer service response - Thank you for the amazing 5-star review, Ashley! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785248898841
Nice gentleman pleasant personality, knowledgeable: shows repair progress as he's doing it.
Miriam N,
Customer service response - Thank you for your feedback, Miriam! We're glad to hear the technician was pleasant, knowledgeable, and kept you informed during the repair process.
Sears Home Services on 1784328010975
Shyheim P. was very professional and finished the job at 9:30pm. Kudos to him to his dedication.
Ken P,
Customer service response - Thank you for your feedback, Ken! We're glad to hear Shyheim P. was professional and dedicated, completing the job late in the evening.
Sears Home Services on 1783994948044
I Courteous. Professional, and knowledgeable. Assessed the dishwasher and pointed to the issue. Explained how this could easy happen.
Sarah D,
Topaz B,
Customer service response - Thank you for the amazing 5-star review, Topaz! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782218237738
Richard W,
Customer service response - Thank you for the amazing 5-star review, Richard! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782067804724
Mary S,
Customer service response - Thank you for the amazing 5-star review, Mary! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781046233659
After having a new person come to take a look, I had a part replaced and I’m hopeful that this will fix the issue that did not get fixed the first time! Sears really went out of their way to make this right and I appreciate that!
Michelle A,
Customer service response - We apologize for the trouble you've faced, Michelle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780015151103
C T,
Customer service response - Thank you for the amazing 5-star review, C! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779309369023
Very conscientious of his work. The only complaint I have is not against him it is against Sears itself. I can’t get a human to talk to me. And that makes me mad. I am owed money and I need to turn in for food loss. No human voice ever. I hate AI
Carol T,
Customer service response - Thank you for your feedback, Carol! We're glad to hear the service was conscientious. Please contact us directly so we can assist you with your concerns.
Sears Home Services on 1779309369363
Good customer service
Bobby D,
Customer service response - Thank you for your feedback, Bobby! We're glad to hear you had a good customer service experience.
Sears Home Services on 1778943413334
Mike did an excellent job. He knew the task and performed it promptly.
travis C,
Customer service response - Thank you for your feedback, Travis! We're glad to hear Mike did an excellent job and performed the task promptly.
Sears Home Services on 1778772722760
Barry came out and fixed my refrigerator, he was efficient in his job.
Vera D,
Customer service response - Thank you for your feedback, Vera! We're glad to hear Barry was efficient in fixing your refrigerator.
Sears Home Services on 1777932955634
Great job. Very professional.
Famatta K,
Customer service response - Thank you for your feedback, Famatta! We're glad to hear you found our service professional and that we did a great job.
Sears Home Services on 1777203600620
