161 Big Elk Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
James M
Charles' conduct reflects positively on the company, demonstrating both approachability and professionalism. In my assessment, he represents a valuable asset to your organization.
Customer service response - Thank you for your review, James! We're glad to hear that Charles demonstrated approachability and professionalism, and we appreciate your kind words about his contribution to our team.
Sears Home Services on June 25, 2025
William P
He was on time. Gave us tips on how to even take care of our washer even though he was here for the dryer. He was professional & very nice.
Customer service response - Thank you for your review, William! We're glad to hear our technician was on time, professional, and provided helpful tips for your washer.
Sears Home Services on June 23, 2025
Hester. W
On time and very informative 👌🏾
Customer service response - Thank you for your review, Hester! We're glad to hear you found our service on time and informative.
Sears Home Services on June 22, 2025
Sherri M
Great service, Mike explained everything and fixed most of the problems, not sure about the icemaker but everything else works. Very happy!
Customer service response - Thank you for your review, Sherri! We're glad to hear that Mike provided great service and resolved most of the issues, and we hope the icemaker is working well soon.
Sears Home Services on June 19, 2025
Jackie V
Very professional did what he needed to do was very pleasant.
Customer service response - Thank you for your review, Jackie! We're glad to hear you found our service professional and pleasant.
Sears Home Services on June 16, 2025
Kira S
Customer service response - Hi Kira, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 12, 2025
Ray P
Diagnosed, repaired AC, professional and courteous, appreciated by me and my family Thanks RP
Customer service response - Thank you for your review, Ray! We're glad to hear our service was professional and courteous, and that your AC issue was resolved to your satisfaction.
Sears Home Services on June 05, 2025
Don H
Mike was very helpful in explaining the troubleshooting process to detect cause of ice and frost buildup. Not sure if issue is resolved, but hopefully it is.
Customer service response - Thank you for your review, Don! We're glad to hear that Mike was helpful in explaining the troubleshooting process, and we hope the issue is resolved.
Sears Home Services on June 03, 2025
Peter M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 01, 2025
Bill T
Great job quick professional
Customer service response - Thank you for your review, Bill! We're glad to hear you found our service quick and professional.
Sears Home Services on May 27, 2025
