161 Big Elk Mall Reviews

Read reviews from customers who used our services at 161 Big Elk Mall


Total reviews

188


Average Rating

4.5/5

December 09, 2025
Overall rating

Honesty, fast and efficient services. Thanks for the services though it took so long for me to have the services. But however be the case I want to thank Sears services for rescheduling the service to a closer date which was today. I promise to refer my friends and family to subscribe for their home appliance repairs with Sears. THANKS !!!!

Njualem C,

Customer service response - Thank you for your review, Njualem! We're glad to hear you found our service honest, fast, and efficient, and we appreciate your willingness to refer us to your friends and family.

Sears Home Services on 1765330260138

December 07, 2025
Overall rating

Benjamin A,

Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on 1765163649982

December 07, 2025
Overall rating

Great professional experience. The technician Barry explained what he saw and what he was doing. He gave us useful advice on general maintenance and customer upkeep. He spent a good deal of time diagnosing and checking while getting the icemaker working again. A model/example for others to follow. He is professional top grade.

eddie G,

Customer service response - Thank you for your review, Eddie! We're glad to hear Barry provided a professional experience and helpful advice while fixing your icemaker.

Sears Home Services on 1765163180942

December 02, 2025
Overall rating

Service was amazing!!!! My dryer now heats!!!!

Tanika J,

Customer service response - Thank you for your review, Tanika! We're glad to hear your dryer is heating properly and that you found our service amazing.

Sears Home Services on 1764726681366

November 30, 2025
Overall rating

Mike was great! He called before arriving, and he completed the diagnose of a couple problems we had. He took time looking over the fridge and did a great job trying to find if there was more than one issue we needed resolved. He ordered the part and scheduled another visit to repair the ice maker. He arrived and had the fridge fixed quickly!

Jake C,

Customer service response - Thank you for your review, Jake! We're glad to hear Mike was thorough and efficient in diagnosing and fixing your fridge issues.

Sears Home Services on 1764555931810

November 25, 2025
Overall rating

Polite, knowledgeable, worked fast and efficiently.

Susan F,

Customer service response - Thank you for your review, Susan! We're glad to hear you found our service polite, knowledgeable, and efficient.

Sears Home Services on 1764128093558

November 25, 2025
Overall rating

Hilda M,

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on 1764130102195

November 24, 2025
Overall rating

Cindy J,

Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on 1764035416031

November 23, 2025
Overall rating

Lynn C,

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1763952795495

November 20, 2025
Overall rating

Terry H,

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on 1763691457802

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