219 Marlboro Ave Ste 31 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.2/5 (92 reviews)

Linda

December 07, 2024
Source: Google

Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.

Sears Home Services on December 08, 2024

MaryLou W

October 12, 2024

Prompt, extremely polite, focused, but did not complete the full job - should've done dryer service but stated he would do it on next visit.

Source: Google

Customer service response - Thank you for your kind words, MaryLou. We're delighted to hear our technician provided prompt and polite service while focusing on the job.

Sears Home Services on October 07, 2024

James P

September 21, 2024

The technician working for my home warranty Co. Came to repair my microwave, which had been called in a week before. He noted the problem and said he needed parts, and ordered them. Two weeks went by before he was able to come back out, but when he did he replaced the parts and tried the microwave but noted the door was not shutting all the way. He tried to order a new door, but the age of the unit, they did not have pair parts for it now. He called my warranty company a d gave his findings.

Source: Google

Customer service response - Thank you for sharing your experience, James. We're glad our technician was able to assist with your microwave repair, and we appreciate your patience with the parts delay.

Sears Home Services on September 21, 2024

Doyle C

January 30, 2024
Source: Google

Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!

Sears Home Services on January 31, 2024

Brenda E

November 21, 2023

The parts took over 3 weeks to get in but the serviceman was very professional and our refrigerator is running great!

Source: Google

patrick W

April 30, 2025

I can’t give a review because our warranty company CHOICE HOME WARRANTY screwed up in multiple ways. Never use this company. Reach out to me if you need details.

Source: Google

Customer service response - Thank you for sharing your experience, Patrick. We hope any issues get resolved quickly and appreciate your feedback.

Sears Home Services on April 30, 2025

Greg S

November 09, 2024

Didn't have a the tools needed

Source: Google

Customer service response - We apologize for the inconvenience, Greg. We appreciate your feedback and will ensure our technicians are better equipped for future visits.

Sears Home Services on November 10, 2024

Mandy M

July 19, 2024
Source: Google

Customer service response - Mandy, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Sears Home Services on July 19, 2024

C H

July 17, 2024

Getting service through A & E is horrible. I have had to use them twice for a "lemon" Maytag washer. They do good repair but you have to wait so long to get a repairman to your house. This last service call I wasted 3 days waiting for them & at end of day they say I have to reschedule my service call to another day because they couldn't make it that day. I called the 800 number & all they could keep saying was they were sorry & they could reschedule my service. I was from June 25th to July 15th to get my washer repaired. Totally unacceptable service. I am sorry but I do not have a Facebook account to further discuss this. You can send a message to my email address. Thank you

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on July 15, 2024

Katia P

July 17, 2025

The technician went out to make a phonecall and never came back.

Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on July 17, 2025

Average Rating: 4.2/5 (92 reviews)