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1262 Vocke Rd Reviews
Read reviews from customers who used our services at 1262 Vocke Rd
Total reviews
22
Average Rating
4/5
Courteous, respectful and helpful for resolution.
Crystal K,
Customer service response - Thank you for your positive feedback, Crystal! We're glad to hear you found our service courteous, respectful, and helpful.
Sears Home Services on 1743130439784
Dave C,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1728551916928
Chris was always professional, very knowledgeable and helpful. I really appreciated him and would recommend him to my friends.
Esther K,
Customer service response - Thank you for your positive feedback! We're delighted to hear that Chris provided professional and knowledgeable service, and we appreciate your recommendation.
Sears Home Services on 1723771986204
Technician from A&E was super nice/friendly and respectful to my home. Sears screwed up by not scheduling the appointments under my master protection agreement. Needless to say the tech had to call Sears and be put on hold until a representative answered and could correct the problem.
jennifer D,
Customer service response - We apologize for the scheduling mishap but are pleased to hear our technician handled the situation with professionalism. Thank you for taking the time to share your experience.
Sears Home Services on 1720750061975
100% wonderful customer service! Joshua was amazing, he listened to our problem with our dishwasher and had it fixed quickly. I will definitely be using this service for any appliance repairs we may need in the future. Thank you so much!
Ester M,
Customer service response - Thank you for your kind words! We're thrilled to hear about your positive experience with Joshua and look forward to assisting you with any appliance repair needs in the future.
Sears Home Services on 1718862762248
Michael B,
Customer service response - Thank you so much for the fantastic 5-star rating, Michael! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1710296449401
Renea N,
Customer service response - Hi Renea, thank you for sharing your honest 3-star rating regarding your Sears Appliance Repair. We understand that there's room for improvement, and we'd love to learn more about your experience. If you have any specific feedback or suggestions, please feel free to let us know. Your satisfaction is crucial to us, and we hope to have the opportunity to enhance your experience in the future.
Sears Home Services on 1706618107602
He did not put all screws back. Plus he was bad mouthing the machine instead of fixing it
Dr. R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750044880738
So my washer is three months old making a loud noise in the spin cycle, the tech ran a couple of sheets in it and told me it was a little loud but with in normal decibel levels he said the rear bearing maybe starting to go but couldn’t do anything thing about it at this point he also told me I should only be running the drum about half full but the video that GE has on you tube says you can fill it upas long as you put it in loosely and don’t pack it So my issue is why is it in any way acceptable for a new washer to make this noise, how does he measure the acceptable decibels he had no equipment for that I pretty much felt like the company doesn’t stand by there equipment and makes excuses
Danny B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765510175627
Felt ripped off. The repairman came, diagnosed the issue and wanted $500.52 to replace one roller and a belt. However, if I purchased an home warranty my total bill would’ve been $350. Plus $60+ a month for the home warranty. Had to pay the $138 for the service call to decline the repairs. Truly felt like they just wanted to sell the home warranty. According to AI and other repair companies this should be a $200 to $300 job. I’ve used sears years ago and loved them. Was very disapppointed to discover this is their tactic now to sell home warranties.
shawn B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556641065
