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7103 Democracy Boulevard Reviews
Read reviews from customers who used our services at 7103 Democracy Boulevard
Total reviews
570
Average Rating
4.5/5
Michael was very knowledgeable. He took his time, he listened and respected my questions and home.
Gmoye U,
They did their part to determine the issue with my washer.
Alex A,
Tech was efficient and timely. Very happy with final results
Patrick,
Labor cost was $395. for a straight replacement of a garbage disposal without any upgrades. This was approximately $150-$200 above the average labor cost for a straight swap out of a garbage disposal. I will not be using this service again or recommend this service to anyone else.
matt S,
Customer service response - We apologize if the labor cost seemed excessive, Matt. Thank you for your feedback, and we recommend contacting us directly to discuss any concerns.
Sears Home Services on 1775061398601
Dishwasher just stopped and displayed error message. Also bottom panel is no longer attached. Under extended warranty. Technician was nice.
Annika H,
Customer service response - We apologize for the issues with your dishwasher, Annika. Thank you for your feedback, and we recommend contacting us directly to address the error message and panel attachment.
Sears Home Services on 1768880939722
ram K,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1763430590212
My technician, Ahmad, was great - knowledgeable and professional. He fixed the icemaker on our fridge door, which hadn't worked in years. He also explained that we didn't need to worry that our freezer doesn't always stay at 0 degrees. I would give him a 5. But I made it a 3 because the communication system that Sears uses is really terrible. It is almost impossible to get a human being on the telephone. Plus, they rescheduled my appointment and moved it a week away on the day of the appointment. No one called. I was sent an email at 1pm on the day of the appointment. The email said they rescheduled because they didn't have the parts yet. But the parts had been mailed to me and were at my house. No one bothered to call to see if I had them, and they just changed the appointment on the day I was expecting the technician, without telling me. Plus, they picked the new date without conferring with me either.
Linda D,
Customer service response - We apologize for the communication issues and rescheduling, Linda. We're glad Ahmad provided excellent service, and we appreciate your feedback to help us improve our processes.
Sears Home Services on 1750637323607
Very brief cursory visit. We are not satisfied
James S,
Customer service response - Thank you for the 5-star review, James! We're happy to hear that our service was careful, courteous, and well-explained.
Sears Home Services on 1749741933667
The technician visited thrice during last 30 days. However, technician rectified the defect which recurs soon after departing of technician. It is happening every time. Despite, three time visit of technician, the defect is still there as it was at the time of first complaint a month ago.
SM,
Customer service response - We apologize for the ongoing issue, SM. We appreciate your feedback and suggest contacting us directly to ensure the defect is properly resolved.
Sears Home Services on 1746398519857
The issues has not been resolved.
Milla T,
Customer service response - We're glad to hear the technician met your expectations, Milla. We apologize for the unresolved issue and recommend contacting us directly so we can assist you further.
Sears Home Services on 1742180394296
