7103 Democracy Boulevard Reviews

My technician, Ahmad, was great - knowledgeable and professional. He fixed the icemaker on our fridge door, which hadn't worked in years. He also explained that we didn't need to worry that our freezer doesn't always stay at 0 degrees. I would give him a 5. But I made it a 3 because the communication system that Sears uses is really terrible. It is almost impossible to get a human being on the telephone. Plus, they rescheduled my appointment and moved it a week away on the day of the appointment. No one called. I was sent an email at 1pm on the day of the appointment. The email said they rescheduled because they didn't have the parts yet. But the parts had been mailed to me and were at my house. No one bothered to call to see if I had them, and they just changed the appointment on the day I was expecting the technician, without telling me. Plus, they picked the new date without conferring with me either.

Very brief cursory visit. We are not satisfied

The technician visited thrice during last 30 days. However, technician rectified the defect which recurs soon after departing of technician. It is happening every time. Despite, three time visit of technician, the defect is still there as it was at the time of first complaint a month ago.

The issues has not been resolved.

Appointment schedulers really need to let the techs know what the issue is and give them the special instruction/comments so they know what is going on. Tech was good despite not having any information and reason the service call was placed.

Technician Masihullah did a good job. But our appointment was postponed from morning to late afternoon so that I had to wait all day long.

I’m going on week 4 without my 4 year old refrigerator. New parts were replaced, told to wait a day or two for it to work properly. Still not working. Had another tech come and said 2 other items need to be replaced. Seems to me that all the items in the refrigerator should have been checked to make sure it was working properly the first time. Now I have wait 2 more weeks for an appointment and replacement items.

It was hard to get a quick appointment. This was a fridge problem, so it was really inconvenient to wait two weeks for the repair. Technicians were great and the problem was solved in one visit.

The tech came after the 7-hr service window. They weren't able to identify details about the microwave so I had to still call in to an agent to provide details myself.