8200 Perry Hall Blvd Reviews

Ujwal thoroughly sought to identify any problems. He was professional and explained issues completely. I am very happy with the services I received.

Fast responds and scheduling! Knoweldge and professional. Absolutely satisfied with service

Farook was great. He arrived on time, explained the nature of our problem in detail and completed all repairs in a timely and efficient manner.

David was Amazing unlike the last guy that was here. You need to tell him this is customer service industry, The behavior was Rude! And not showing up for an appointment was just horrific.

My dryer first broke down on July 14, 2025. I contacted another company (PULS) for a technician to diagnose and repair the dryer. He installed a new timer which was covered by a 90-day warranty. The timer "broke" again on September 26 and has been "broken" ever since. The company dispatched a second and then a third technician to diagnose the problem, but they were told not to repair at the time of their visits. I was told that the "Guarantee Team" had to meet to discuss the two technicians reports to decide on whether they were responsible??? for performing the repair. The company never fulfilled their 90-day warranty. I contacted my credit card company who initiated a "dispute investigation" and found in my favor, returning the total cost of the first "repair" in July ($498). I contacted Sears which sent out "Scott" today, October 20. Scott diagnosed the problem as an incorrectly installed timer which also had a missing screw. He thoroughly checked out my dryer to insure that there was not another problem. He found none. After reinstalling the timer correctly and replacing the previously missing screw, he turned the dryer dial to each of the settings and let it run to insure everything was performing as it should. Not only did the other company send three incompetent technicians, but they exhibited throughout this exercise in frustration a total lack of ethics in ignoring their touted 90-day warranty. I am an 81-year-old lady with health problems, which I made them aware of, and they consistently "jerked" me around both by multiple phone calls and emails thanking me for my "patience," but displaying no intention of following through on their warranty. The second and third technician diagnosed the problem as a broken timer when it was the first technician's stupidity having incorrectly installed it in the first place. I just checked and my dryer is "humming" along beautifully, drying a load of wash that had been sitting in my machine since 9/26 which I had "rewashed" four times to prevent mold. Thank You Sears and Scott for coming to my rescue!! I should have called you for service in the first place!!!!

We had a great experience with your service technician, very knowledgeable.