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802-552-4364
8200 Perry Hall Blvd Reviews
Read reviews from customers who used our services at 8200 Perry Hall Blvd
Total reviews
764
Average Rating
4.5/5
Was a very good experience. John is very proffessional explained everything and was very courteous.
Mary W,
Customer service response - Thank you for your positive feedback! We're thrilled to hear John provided you with a professional and courteous service experience.
Sears Home Services on 1718852198683
Margaret H,
Customer service response - A big thank you, Margaret, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718855234311
The technician was knowledgeable, took his time and explained what he was doing. He was very friendly.
Aaron J,
Customer service response - Thank you for sharing your positive experience! We're delighted to hear our technician provided knowledgeable and friendly service.
Sears Home Services on 1718596097144
James was very professional and knowledgeable. My problem was fixed
Judy S,
Customer service response - Thank you for your kind feedback. We're glad James was able to resolve your issue efficiently.
Sears Home Services on 1718337940537
The technician was very professional and was able to fix my washing machine less than an hour. He gave me good information related to my washer that will help me.Thank you so much.
Adrienne E,
Customer service response - We're thrilled to hear about your positive experience with our technician and the efficient repair of your range. Thank you for choosing our service and for taking the time to leave a review!
Sears Home Services on 1718593816423
Technician was very professional and didn't take long to find and fix the problem.
Loretta C,
Customer service response - Thank you for your positive feedback; we are delighted to hear about your satisfaction with our technician's professionalism and efficiency.
Sears Home Services on 1718268517587
Friendly, thorough, and knowledgeable
Notch,
Customer service response - Thank you for your kind words. We're thrilled you found our team to be friendly, thorough, and knowledgeable.
Sears Home Services on 1718159649744
The 5 stars are for John. John was very professional and helped me understand on how to keep my central air functioning efficiently. Sears itself, I’m not really happy with them. I’ve had to call several times for the same issue and or you schedule for service and they tell you that you did not. When you receive notification that you submitted a claim and confirmation that someone will be out and no one ever shows after you’ve waited for hours.
Allgoodnow,
Customer service response - Thank you for recognizing John's professionalism and sharing your feedback about the service inconsistencies. We apologize for the inconvenience and will work to prevent such issues in the future.
Sears Home Services on 1717987757822
the service man was excellent
Rhoda J,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718078360396
James was exceptional - he stayed until the job was done. The parts he ordered two weeks ago came in 3 days. That was the good part of the job. The bad thing was that Sears Home Services cancelled my 2nd appointment to actually get the dryer fixed once the parts came. They never registered in their system that the parts had been delivered. And it really affected everything. My 2nd appointment was cancelled on the back end by someone at Sears Home Services and I could not get through to a REAL person until Monday after trying and trying to deal with the online system that said "no need to call us back" it was just rudely worded. And at the very least unhelpful. There needs to be a prompt to speak to a representative if the system is not able to make it happen. I won't recommend Sears Home Services to anyone and I will not use again. It was frustrating for both me and my service provider - James again was wonderful and efficient. It's your system that has glitches. I paid in advance and for two weeks I was regretting that - because once paid, Sears Home Services figured that the job was done.
Suzanne N,
Customer service response - We truly apologize for the frustration caused by our scheduling system and the inconvenience it brought to you. We're grateful for your kind words about James and are working to improve our system to better serve you in the future.
Sears Home Services on 1717757400324
