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8200 Perry Hall Blvd Reviews
Read reviews from customers who used our services at 8200 Perry Hall Blvd
Total reviews
763
Average Rating
4.5/5
The 5 stars are for John. John was very professional and helped me understand on how to keep my central air functioning efficiently. Sears itself, I’m not really happy with them. I’ve had to call several times for the same issue and or you schedule for service and they tell you that you did not. When you receive notification that you submitted a claim and confirmation that someone will be out and no one ever shows after you’ve waited for hours.
Allgoodnow,
Customer service response - Thank you for recognizing John's professionalism and sharing your feedback about the service inconsistencies. We apologize for the inconvenience and will work to prevent such issues in the future.
Sears Home Services on 1717987757822
the service man was excellent
Rhoda J,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718078360396
James was exceptional - he stayed until the job was done. The parts he ordered two weeks ago came in 3 days. That was the good part of the job. The bad thing was that Sears Home Services cancelled my 2nd appointment to actually get the dryer fixed once the parts came. They never registered in their system that the parts had been delivered. And it really affected everything. My 2nd appointment was cancelled on the back end by someone at Sears Home Services and I could not get through to a REAL person until Monday after trying and trying to deal with the online system that said "no need to call us back" it was just rudely worded. And at the very least unhelpful. There needs to be a prompt to speak to a representative if the system is not able to make it happen. I won't recommend Sears Home Services to anyone and I will not use again. It was frustrating for both me and my service provider - James again was wonderful and efficient. It's your system that has glitches. I paid in advance and for two weeks I was regretting that - because once paid, Sears Home Services figured that the job was done.
Suzanne N,
Customer service response - We truly apologize for the frustration caused by our scheduling system and the inconvenience it brought to you. We're grateful for your kind words about James and are working to improve our system to better serve you in the future.
Sears Home Services on 1717757400324
Mike was very professional and knowledgeable. He (Mike) didn't hesitate to explain and address all of my concerns!
Samantha L,
Customer service response - Thank you for your positive feedback! We're glad Mike was able to help and explain everything to your satisfaction.
Sears Home Services on 1717757750361
Padraic K,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718080299687
Jame was very professional and helpful. He knew exactly how to find the problem and fixed it quickly.
Walid S,
Customer service response - Thank you for your feedback! We're glad Jame provided you with professional and efficient service.
Sears Home Services on 1717634492558
Very professional and knowledgeable
Coraleeze T,
Customer service response - Thank you for recognizing our professionalism and expertise. We're glad to have served you!
Sears Home Services on 1717601473853
Our Sears HVAC tech is wonderful. Patient, polite, professional, and gets the job done quickly and completely. A++++++ service.
Larry C,
Customer service response - Thank you for sharing your positive experience with our HVAC tech! We are thrilled to hear about the A++++++ service you received.
Sears Home Services on 1717601833255
Technician was warm and friendly, as well as being prompt, knowledgeable and professional. The service call took less than a hour and our washer was back in business. He also provides us with a couple of best practice tips to extend the life of our machine.
Juanita M,
Customer service response - Thank you for sharing your positive experience; we're thrilled to know our technician met your expectations with their professionalism and helpful advice. We look forward to serving you again!
Sears Home Services on 1717471131869
Professional friendly efficient
Donna D,
Customer service response - Thank you for your kind words; we're thrilled to hear you found our service professional, friendly, and efficient.
Sears Home Services on 1717471701134
