Appointment Lookup
802-552-4364
8200 Perry Hall Blvd Reviews
Read reviews from customers who used our services at 8200 Perry Hall Blvd
Total reviews
766
Average Rating
4.5/5
Antwan,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1751252346858
While I appreciate that the tech found an issue. I felt like I should be able to measure the difference after replacement
Terrence I,
Customer service response - Thank you for your feedback, Terrence! We're glad the technician found an issue, and we appreciate your input on measuring the difference after replacement.
Sears Home Services on 1750636749886
Been having this issue with the refrigerator for quite some time now. Every few months I have to call for service. This go round was different. usually, I would get A text, an email, and a phone call about arrival time. This time I just received a text and a email which were not timely. In the past, technicians would show up and call and would not knock on the door. So if you did not answer the phone call you would be considered not home. For this service request I did not get that phone call so I literally had to physically check every hour if the service technician was outside. The estimated arrival time for the technician in the system said 1:15 PM but the check did not come until around 4:30 PM which is expected. The only problem was that the technician seem to be impatient and rushed. So he performed the service but failed to inform the customer of what’s going on with the refrigerator and what to expect in the future. The tech was in and out, but no time was given to ask questions.
Henry M,
Customer service response - Thank you for your feedback, Henry. We're sorry for the communication issues and that the technician seemed rushed. Please contact us directly so we can address your concerns and improve your experience.
Sears Home Services on 1747614041507
BJ A,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1746400267124
Joseph W,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1738884368325
Knowable polite and timely
Mae F,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1736081056146
The tech was fine. I think Sears needs to narrow down their time frame better like other companies. A 4 hour window is doable.
24632528,
Customer service response - Thank you for your positive feedback! We're glad to hear that our service was on time and efficient.
Sears Home Services on 1735623059205
Kim P,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1733287881474
Great overall but didn’t clean up enough.
Bernadette H,
Customer service response - Thank you for your feedback, Bernadette. We apologize for the oversight in cleanup and appreciate your input.
Sears Home Services on 1729215726343
I find John to be very dependable, professional and no nonsense. I truly appreciate his determination to get the job done
Pamela D,
Customer service response - Thank you for your positive feedback! We're glad to hear that John's dependable and professional service met your expectations.
Sears Home Services on 1727396599279
