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8200 Perry Hall Blvd Reviews
Read reviews from customers who used our services at 8200 Perry Hall Blvd
Total reviews
825
Average Rating
4.5/5
Vickie F,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1717634790875
Good service!
Betty P,
Customer service response - Thank you for your positive review! We're glad to hear you're happy with our service.
Sears Home Services on 1711686536046
Howard T,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1707175066852
The Technician didn't not communicate, even though I wasn't present he had my contact information. I don't know if the filter was change or if the thermostat still needs to be replaced. My daughter told me he went to the condenser in the rear and dug out some dirt and told her it blowing hot air it should begin to work soon.
Joe (,
Customer service response - We apologize for the lack of communication during your service, Joe. Thank you for your feedback, and we recommend contacting us directly to clarify the work completed.
Sears Home Services on 1785769870749
My appointment got rescheduled 3 times without any valid reason, tried the customer service and AI is not helping, very frustrating. Not recommended.
jay P,
Customer service response - Thank you for your feedback, Jay. We're sorry your experience wasn't perfect and would appreciate any suggestions you have for improvement.
Sears Home Services on 1781351535120
The technician was fine. the company is terrible.
David F,
Customer service response - We apologize for your experience with the company, David. Thank you for your feedback, and we're glad to hear the technician was satisfactory.
Sears Home Services on 1772419702536
Tech came 1/19/26 and left a voice mail. Said he knocked at both the front and back door. Never heard the knocks. No problem hearing another Sears tech knocking in December and January 5, 2026 as well as others. Called twice and left a voice mail. No return call and no return visit. Cancelled the visit on 1/21. Received a text from Sears indicating that the tech would call and provide a link for a video chat. Tech called and after I explained that the device has been performing perfectly, said that they do that sometimes. A neighbor said his truck was parked in front of the house when he called.
George K,
Customer service response - We apologize for the inconvenience and communication issues, George. Thank you for your feedback, and we recommend contacting us directly to address this matter further.
Sears Home Services on 1769133749680
kamlesh P,
Customer service response - Thanks for the rating ! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1768181266695
My appointment was canceled twice prior to them coming out to fix my washing machine. The repair person was great. I just didn’t like the fact that I had to wait after the part was ordered for my washing machine on October 23. I was going out of town so I set up an appointment for November 10 they canceled me that morning due to staffing problems, then I made another appointment for November 17. I waited all day only for the repair person a 5pm to tell me they had given the work order to the wrong service person. I then called AHS. and supposedly they wrote an e-mail to the head of Sears and someone came out on the Nov.18th. after all that hoopla.
denice J,
Customer service response - We apologize for the multiple cancellations and the inconvenience caused, Denice. We're glad the repair person was great, and we appreciate your patience and feedback.
Sears Home Services on 1763511611092
Beatrice W,
Customer service response - Thanks for the rating, Beatrice! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1758845681868
