8200 Perry Hall Blvd Reviews

Problem is not fixed.

The technician did not tell us what the cost would be before repairing the fridge. If we had known we would have skipped the fix and just bought a new fridge. Although the fridge was fixed we were not happy with our experience.

Techinican not well prepared. Had to borrow towels every time and did not put back the cover. Very late for the appointment. Hopefully issue is fixed this time.

The technician was fine but the new ice maker is not functioning. It made a little bit of ice for a day and stopped working

This provider was sent to me by home warranty company and it took them a month to fix my dryer as nothing was done from the initial assessment to order my replacement part. I received no communication for almost 3 weeks from when the tech came and did the initial visit. It wasn’t until I contacted my home warranty company and threatened to cancel my services and they started to pressure sears home services before my parts got order.

Our technician was very friendly and knowledgeable. He was able to diagnose the problem in a short amount of time. Unfortunately my system needs a part that has to be ordered. We will see him again once he receives the part. A+ Well we never saw him again. He never ordered the part. We ended up going with another service who had it done in 2 days(only because the part was back ordered) paid out of pocket and cancelled our contract with Choice Hime Warranty. Choice is a crap service by the way. Every time the sent someone out to do a repair, they had an excuse why it didn’t get fixed, so I would do it myself or hire someone else to do it.

Initial appointment was cancelled after I wait a whole day for repairman. The cost of the repair was excessive (over $500) to replace one part ((an igniter) as the repair appointment charge was added to the cost of the part instead of being applied against the repair appointment charge. I will be discussing this transaction with both the Better Business Bureau and the Maryland Attorney General’s Office of Consumer Affairs.

All in all—it took 47 days and 4 technicians to complete the repair (fridge not staying cold). The stars are not for AHS/Sears but rather the fourth tech who came out. Submitted a claim and initially requested a local business, but after some delays, I agreed to use Sears as the servicer. The agent assured me the parts for issue described and photos submitted would be ordered in advance for a same-day repair. After a 2.5 week wait, the first tech called the night before to confirm a 12–1p window, but a second tech showed up three hours early—and without any parts. He ordered a compressor board and fan motor from amazon and left. The first tech who called also still showed up at 2p (and without parts) saying he was unaware another tech already came. The third tech arrived after the parts came in and explained that the fridge didn’t actually need a new fan motor, but rather fan blades. Without a functioning fan, the new compressor would overheat and be a tougher repair. That same tech came back a fourth time to install the fan blade and the extra fan motor (since it had already been shipped), but the fan motor didn’t even work straight out of the box. Each part took a week to arrive and a tech was scheduled one week after delivery. Hated it. The last tech was great.

My ice maker is not fixed and is still not making ice. U need to come back and fix it again.

Washing machine worked one time and now it's not working again