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8200 Perry Hall Blvd Reviews
Read reviews from customers who used our services at 8200 Perry Hall Blvd
Total reviews
766
Average Rating
4.5/5
David was very helpful, and I had no issue with him at all. The issue I have is that even though I explained the issue and part needed prior to the service call, I was still billed 249.00 even though the part was said to be no longer available. That should have been checked prior to the service call. And I found the part in 5 minutes on line, shipped to me in 2 days. I will use another service company for future work. Edit 2/13/26 Response from Sears asks me to contact them through either website, or phone to discuss my experience. The website offers no place to go or any options to discuss a review. The phone number again offers no options to discuss a review . Bots are a poor customer service option.
Mark Y,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770943605197
Repair man reported that there was no leak when he CLEARLY saw the standing water underneath the washer. It didn't run over onto the floor when we ran through the wash cycle but after he left I washed another load and sure enough it leaked. Check the photo
Robin R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1769395625317
Mark L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767855386970
I give the technician a 5. But the company Sears itself I give a 1, Because they are very bad with dates and time not been able to communicate with me. Should be able to talk with a person and not a machine. So I wouldn't recommend Sears appliance repair to anyone. The technician was great with the job. But they have real bad communication.
Natasha P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767855359136
The technician should have run the washer to verify if the work is complete. He was just ready to go. Very inconvenient.
Grace M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1766975351544
In a hurry. He couldn’t even put my drawers in my refrigerator back in.
Teresa K,
Customer service response - We apologize for the trouble you've faced, Teresa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764035057642
We were told the part to repair our dishwasher was $435.00. I went online and ordered it for $37.00. I would not recommend Sears Appliance Repair. Find an honest repair service.
Kathy D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763691325093
He was terrible and I do not want you to ever send him to my house again! He was rude and very arrogant! He left trash all throughout my kitchen!
Zina C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763691325137
You repaired on Thursday and it's Monday and it doesn't work.
Raquel J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762820179016
No tech showed up for the 1st appointment. We had to reschedule the appointment. Tech had no parts and was unable to provide a clear timeline and quotation for the repair.
Wilbert L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762820179044
