8200 Perry Hall Blvd Reviews

All in all—it took 47 days and 4 technicians to complete the repair (fridge not staying cold). The stars are not for AHS/Sears but rather the fourth tech who came out. Submitted a claim and initially requested a local business, but after some delays, I agreed to use Sears as the servicer. The agent assured me the parts for issue described and photos submitted would be ordered in advance for a same-day repair. After a 2.5 week wait, the first tech called the night before to confirm a 12–1p window, but a second tech showed up three hours early—and without any parts. He ordered a compressor board and fan motor from amazon and left. The first tech who called also still showed up at 2p (and without parts) saying he was unaware another tech already came. The third tech arrived after the parts came in and explained that the fridge didn’t actually need a new fan motor, but rather fan blades. Without a functioning fan, the new compressor would overheat and be a tougher repair. That same tech came back a fourth time to install the fan blade and the extra fan motor (since it had already been shipped), but the fan motor didn’t even work straight out of the box. Each part took a week to arrive and a tech was scheduled one week after delivery. Hated it. The last tech was great.

My ice maker is not fixed and is still not making ice. U need to come back and fix it again.

The problem was not fixed. When he left the unit was not leaking and then a few hours later it is leaking again.

We've had three scheduled appointments and each time no one showed up. We kept receiving AI generated messages that the technician was still coming, we were next in line, etc. I would like to speak to a real person to discuss this, but there is no way to do that with this company. The only time I spoke to a real person is when someone called me after I first scheduled the appointment to see if I wanted to enroll in their maintenance plan. I enrolled, but will now cancel since I can't get anyone to come for service.

This is an AI only company. If you want to talk to a human find another company. The technician don't have a human to talk to either. My appointment time was pushed back 6 hours. When I finally heard from a real person they said they did not have the part needed and would need to order it. Once they got to my house it cost me $129 for them to tell me that it would be over $100 for a part I could buy online for $60, and $300 for labor that had an estimated time length of 15-30 minutes online based on my research. Thanks for the wasted $129.

Washing machine worked one time and now it's not working again

Terrible. Through my home warranty company Sears cancelled 3 times to come and fix my refrigerator. They did not even call me to reschedule. I called each time only for an AI assistant to tell me they were not coming and wanting to reschedule. Horrible service. Update: the phone number posted here for me to call still has no live people’s to talk to. I want to speak with someone. Give me an email and I will email you my number.

Terrible service, awful experience! This was a work order through Choice Home Warranty. The technician, Tariq, blatantly refused to do the work claiming that it was a plumber's job to fix a HVAC drainage issue. Then, when I pressed him, he changed his story stating that he could do the job but didn't have the materials (i.e., needed to replace a leaking PVC pipe on the unit). He then lied to the warranty company by submitting a diagnostic report stating that "no problem was found, unit is functioning properly...and need to contact a plumber." I understand that these warranty companies may give the contractors a run-around as they do customers, but you don't just blatantly lie. You'd be better served by stating that you couldn't fix the issue because you didn't have the materials or simply say that you didn't want to do it - don't say there was no problem when there's clear leak that you can see. I would give this zero stars if that were an option.

Not satisfied. You guys came out with 24 hours got paid to repair my refrigerator. Refrigerator is still not cooling but yall won't return for another week.

The technician that finally completed the repair was great. However Sears and American Home Shield were terrible with communication and and maintaining their appointments this repair took about a year to make. They would reschedule and not notify set a window from 0800-1500 and not show up. Not the best companies.