8200 Perry Hall Blvd Reviews

Dear Human Resources Team, I hope this message finds you well. I’m writing regarding a recent service experience tied to our Ducane central AC (Service Order Number 13621928, Service Unit Number 0007084), and I’d appreciate your help in reviewing what occurred. We welcomed your technician into our home expecting a motor replacement. Instead, after approximately four minutes, he let us know he would not be completing the repair and then departed. No maintenance, preventative or otherwise, was performed, despite the service being billed as such. In fact, more time appeared to be spent in the vehicle processing a receipt than engaging with the equipment itself. Prior to the visit, we were told the service call would be $129. We were then charged $229 for a visit in which no actual service was rendered. That disconnect is concerning, not just financially, but in terms of trust. I want to be clear, but also fair: we value honest work and clear expectations. When those two things don’t line up, it’s important to pause and make it right. In this case, charging for services not performed, particularly at a rate higher than what was quoted, does not reflect good faith. Because of this, we will not be paying the $229 charge. Instead, we are asking that it be removed and that written confirmation be provided once that has been completed. I trust your team will take a thoughtful look at this and help bring the situation back into alignment with the standards your customers expect. Thank you for your time and attention. Warm regards, Mr. Timothy Angelo

Sears canceled service on me TWO TIMES IN A ROW, when I try to talk to you a human, it just repeats that only AI Chat is available to help me reschedule for another day. How is this place in business. Strongly advise using someone else!

My freezer was supposed to be serviced but instead the fridge and freezer both seem to be completely not functional now. The temperate keeps rising. Worst service ever.. Do not use sears.. I have had multiple bad experiences with them.

Shocking, was told one thing , I was terribly disappointed . I feel I have been taken advantaged of and don’t want to continue with this company .

Can’t get ahold of anyone - they rescheduled my first appointment - then no show for second appointment. Took two days off and dryer hasn’t even been looked at. Going to have to pay a technician to come out. This was supposed to be warranty work on 3 month old dryer.

The tech who came to my house did not go above and beyond to resolve my heating issue. The heating issue was affecting the reading on my thermostat, the tech checked the heating but did not resolve the thermostat. This is the 2nd tech from Sears and none of them resolved the entire issue. Overall, the service from Sears was very poor.

David was very helpful, and I had no issue with him at all. The issue I have is that even though I explained the issue and part needed prior to the service call, I was still billed 249.00 even though the part was said to be no longer available. That should have been checked prior to the service call. And I found the part in 5 minutes on line, shipped to me in 2 days. I will use another service company for future work. Edit 2/13/26 Response from Sears asks me to contact them through either website, or phone to discuss my experience. The website offers no place to go or any options to discuss a review. The phone number again offers no options to discuss a review . Bots are a poor customer service option.

Repair man reported that there was no leak when he CLEARLY saw the standing water underneath the washer. It didn't run over onto the floor when we ran through the wash cycle but after he left I washed another load and sure enough it leaked. Check the photo

I give the technician a 5. But the company Sears itself I give a 1, Because they are very bad with dates and time not been able to communicate with me. Should be able to talk with a person and not a machine. So I wouldn't recommend Sears appliance repair to anyone. The technician was great with the job. But they have real bad communication.