8200 Perry Hall Blvd Reviews

The technician should have run the washer to verify if the work is complete. He was just ready to go. Very inconvenient.

In a hurry. He couldn’t even put my drawers in my refrigerator back in.

We were told the part to repair our dishwasher was $435.00. I went online and ordered it for $37.00. I would not recommend Sears Appliance Repair. Find an honest repair service.

He was terrible and I do not want you to ever send him to my house again! He was rude and very arrogant! He left trash all throughout my kitchen!

You repaired on Thursday and it's Monday and it doesn't work.

No tech showed up for the 1st appointment. We had to reschedule the appointment. Tech had no parts and was unable to provide a clear timeline and quotation for the repair.

If I could provide ZERO stars for this technician I would. I was harassed by phone call and text, argued with over the phone, and the worst part of the whole thing was being talked down to as a woman. I do not need to be “man-splained”. The scheduling services are horrible. The technician was at my house previously, did not check the entire gas range for any other possible issues, and today - he was NEVER EVEN AT MY HOUSE. All of the issues today were over an appointment that was supposed to be next week- overall a terrible experience and would NOT ever use Sears again.

I scheduled to have my refrigerator and furnace serviced. No technician showed up to service the refrigerator and I had to call twice to reschedule for the furnace. The furnace repair person showed up. He was very nice , but he said he did not get the first appointment and did not know why the refrigerator service never showed. I called to get help and was given over to an AI operator who was not able to get anything done for me. 4 days of trying and no proper service.. poor service Sears.. I have been a customer for over 20 yrs, now your AI person cannot even understand basic requests. Will not be renewing my service agreement.

the washer is still not fixed and i can’t get a real human on the phone to discuss

As of today, my washing machine hasn’t been fixed. I started this request 10 days ago. After initial diagnosis tech coming 6:10pm after I took off all day, part was ordered and arrived within 2 days. Sears has since cancelled twice My appointment to fix saying no part there. The worst part is the AI bot updated my appointment once I shared parts arrived but my confirmed appointments still cancelled. When asked to speak to human, AI Samantha says we no longer have live humans? I contacted my warranty company and they were able to get live person but I am still two days out of work and another week wait to have my washer fixed. I have used SEARS for years and unfortunately they seem to be going downhill. There humans in scheduling and bots are not on the same page with their technicians and I have not experienced this before. Pretty sad.