8200 Perry Hall Blvd Reviews

The dishwasher repair was done quickly and the repair technicians that arrived were professional. The reason for 1 star is because I had a scheduled appointment for service between 8am and 5pm. I even had a confirmation text that stated my technician was on the way. I stay home from work all day, only to find out at 3pm that Sears cancelled my appointment and rescheduled it for another day. I called to ask what happened and no one knew any reason why my appointment was cancelled. The only information I got was that the appointment was rescheduled by the technician. Someone should have notified me at least.

Truly not Happy at all , tech did NOT help , fix even lied about the costs of the next tech coming out would be included which he was dead wrong ! Prior to entering the house he required my check my license etc. NEVER had anyone w/ choice ever done this & choice advised me themselves it is not their practice / rules at all . I still have a broken furnace even dangerous furnace but now have to pay another deductible for a plumber ? Which usually does not work on furnaces so today I wasted $85 for sears ..plus a day off of work for NOTHING less then 5 min. Of absolutely being scammed I feel . Bad practice poor communications shady actions all around ! This tech did NOTHING AT ALL but collect $85 my furnace still leaks can't be turned on at all it's dangerous !!

As far as the App and AI is concerned it is a terrible customer experience. Sears should be embarrassed by its customer service. To not be able to talk with a human is unacceptable to resolve issues that arise during the service calls. The all day window is another bad customer experience and the text message that are generated by AI to indicate when a tech is arriving is quite frankly a joke. Not even close to the time indicated tech would arrive. 5 stars for Peter. 0 stars for customer experience. I would never recommend sears home service.

First there was a delay on a part that took them 3 weeks to get that I googled when I was told it was on back order and was able to find it through about 20 suppliers who could have it to me within 2 days. The tech that diagnosed it was fine, but the one who did the repair was rude and left a mess in my kitchen. 100% do not recommend

Technician did not show up, did not text or call beforehand, but signed the paperwork like I had authorized service. He also ordered parts for a machine he never saw.

He repaired the cycle knob mounting on the control panel which had come loose, but he did not test it properly. He just spun the knob thru the whole rotation and started the fill one time. He did not stop it along the dial and engage it again to check if it was advancing thru the cycles. When I used it, the fill valve did not shut off to advance to the next step and it flooded my home.

technician didn't do anything but check so called levels...meanwhile my whole ac unit is frozen...but he tells me it all good and walks out wit my 100.00 dollar deductible...didn't add freon or nothing....trash !!¡!!(0 stars)

Sears has TERRIBLE customer service - including cancelling service via a text at 5pm, after making me wait 9 hours for a technician from 8am-that day. Sears only provides 9-hour windows for their technician visits. I waited 6 hours for the first Sears technician - who we later learned completely misdiagnosed the problem and ordered parts we did not need. It took two weeks for the 2nd Sears visit, which is auto-scheduled. The technician DID NOT SHOW for the 2nd visit. Sears has NO REPRESENTATIVES. There is no one to contact. I received an automated message at 5pm cancelling the appointment. I waited 8 hours for the 3rd Sears visit. The technician recognized it simply needed a vent cleaning, which I scheduled with another company for the next day. For Sears, we waited a total of 23 hours for technicians, almost two weeks without a dryer, ultimately they did not fix the dryer, plus hours of frustration trying to reach a Sears representative, which was impossible. If your home warranty company recommends Sears. DO NOT ACCEPT SEARS. Ask for another company.

If I could give this service no stars I would. This technician came to the house and supposedly fixed the unit and it was broken again within 24 hours. There were wires that needed to be changed but he did not. He said he does not do that type of work and I would have to get someone else to do it. WHY AM I PAYING FOR A WARRANTY IF I CANNOT GET GOOD SERVICE. I HAD TO PAY ANOTHER TECHNICIAN $235.00 YESTERDAY AFTER THE SYSTEM MALFUNCTIONED AGAIN, BECAUSE OF THE LOOSE AND BROKEN WIRES THE FIRST TECHNICIAN DID NOT REPAIR. THIS WARRANTY ISN'T WORTH THE MONEY I AM PAYING!!!!

I had an initial appointment Friday, paid for the needed part, and was scheduled for 8am-noon this morning. After it turned 12, I called and was told my appointment was scheduled for July 10th. No notice. No opportunity to talk to a human. This is really shoddy treatment.