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8200 Perry Hall Blvd Reviews
Read reviews from customers who used our services at 8200 Perry Hall Blvd
Total reviews
766
Average Rating
4.5/5
technician didn't do anything but check so called levels...meanwhile my whole ac unit is frozen...but he tells me it all good and walks out wit my 100.00 dollar deductible...didn't add freon or nothing....trash !!¡!!(0 stars)
Dana J,
Customer service response - We apologize for the trouble you've faced, Dana. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752629634801
Sears has TERRIBLE customer service - including cancelling service via a text at 5pm, after making me wait 9 hours for a technician from 8am-that day. Sears only provides 9-hour windows for their technician visits. I waited 6 hours for the first Sears technician - who we later learned completely misdiagnosed the problem and ordered parts we did not need. It took two weeks for the 2nd Sears visit, which is auto-scheduled. The technician DID NOT SHOW for the 2nd visit. Sears has NO REPRESENTATIVES. There is no one to contact. I received an automated message at 5pm cancelling the appointment. I waited 8 hours for the 3rd Sears visit. The technician recognized it simply needed a vent cleaning, which I scheduled with another company for the next day. For Sears, we waited a total of 23 hours for technicians, almost two weeks without a dryer, ultimately they did not fix the dryer, plus hours of frustration trying to reach a Sears representative, which was impossible. If your home warranty company recommends Sears. DO NOT ACCEPT SEARS. Ask for another company.
Aimee A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752456332609
If I could give this service no stars I would. This technician came to the house and supposedly fixed the unit and it was broken again within 24 hours. There were wires that needed to be changed but he did not. He said he does not do that type of work and I would have to get someone else to do it. WHY AM I PAYING FOR A WARRANTY IF I CANNOT GET GOOD SERVICE. I HAD TO PAY ANOTHER TECHNICIAN $235.00 YESTERDAY AFTER THE SYSTEM MALFUNCTIONED AGAIN, BECAUSE OF THE LOOSE AND BROKEN WIRES THE FIRST TECHNICIAN DID NOT REPAIR. THIS WARRANTY ISN'T WORTH THE MONEY I AM PAYING!!!!
Mervyn W,
Customer service response - We apologize for the trouble you've faced, Mervyn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751503823050
I had an initial appointment Friday, paid for the needed part, and was scheduled for 8am-noon this morning. After it turned 12, I called and was told my appointment was scheduled for July 10th. No notice. No opportunity to talk to a human. This is really shoddy treatment.
Jonathan H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1751418891946
No one came at all. I'd give zero stars if possible. They made me wait 11 hours on two different days and never came.
Kellie S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750899023730
This order was canceled, no work was performed, technician did not come to the house. The order was canceled..I did not authorize nor sign for any services.
Delphine B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750641382452
Very poor service from the technician if y’all need to know, not satisfied, not happy y’all need to fired him
Naomi M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750641382379
The technician was the absolute worst! Do not use this company!!! He refused to look in attic area and was rude as well.
Monique E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750641382411
Did not show up, waited for the guy but didn’t show or call
EWDY,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750044880746
Olusogo O,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1749742340121
