8200 Perry Hall Blvd Reviews

They were supposed to bring a ladder but didn't. I had to go get one. Service was to get a maintenance checkup. He only did a check up. Not impressed

the technician arrived at my house on time, but waited outside for a solid 25 min. He eventually called to say he "had a headache" and would be in shortly. He essentially didn't fix my problem, he solved it temporarily (which I had already done countless times in the past).

The technician was on time and polite. My problem is, after explaining my problem in great detail yesterday on the phone you charged me $149 for someone to come and tell me he had no idea how to pursue this problem. I read articles and watched a video about my problem. It’s true that it’s not normal. So technician was great, SEARS gets a zero out of ten from me. You can refund me the cost of the “no service” call and I will change my review.

I am very disappointed with sears and their technician.I can’t even give you one start because you don’t deserve it.Yesterday I had appointment with sears and they send the technician out.The technician came inside my house and said he couldn’t do anything with my wash machine because it doesn’t have serial number but yet ready to charge me $130 without doing anything.I will not recommend them to anyone.First and the last time and I would like my refund because the technician refused to do the service.

Do not use this company I had to order a part that we did not end up needing so when the second technician came out he took the part and returned it I am still waiting for my refund it is going on 2 months and when I call I keep getting a runaround it is absolutely ridiculous that the money is not back in my account I will never use them again. So do yourself a favor and do not use them.

Very disappointing experience. I was having issues with my washing machine, and the technician spent only about five minutes inspecting it. He didn’t do much—he didn’t even open the machine—yet told me the issue was likely with the springs, which I already suspected. The repair cost he quoted was unreasonably high—at that price, I could buy a new machine. I couldn’t afford the repair, but I was still forced to pay a $129 service fee for essentially nothing. I feel this was a complete waste of money, and I’m very disappointed with the service. I want a refund, as it was not worth the cost. I do not recommend this service.

Sears has refused to do work at my house after they stated that my home warranty company submitted the work order for the wrong appliance. I had the work order in front of me and spoke to the Sears scheduling person or robot (idk which) and described my issue stating microwave the entire time. The day of my appointment the technician is late and I don’t get any notification that he is going to be late. He then calls me to let me know that he is outside of my house but due to the incorrect work order he is not allowed to come in. So Sears has wasted my time today and this isn’t the only time. I’m grateful that my home warranty moved so quickly and was able to schedule me with a competent service company.

Sears had the worst communication and makes it impossible to speak with a human being. Sears customer service is awful and non-existent. I don’t know how they are still in business.