8200 Perry Hall Blvd Reviews

Very disappointing experience. I was having issues with my washing machine, and the technician spent only about five minutes inspecting it. He didn’t do much—he didn’t even open the machine—yet told me the issue was likely with the springs, which I already suspected. The repair cost he quoted was unreasonably high—at that price, I could buy a new machine. I couldn’t afford the repair, but I was still forced to pay a $129 service fee for essentially nothing. I feel this was a complete waste of money, and I’m very disappointed with the service. I want a refund, as it was not worth the cost. I do not recommend this service.

Sears has refused to do work at my house after they stated that my home warranty company submitted the work order for the wrong appliance. I had the work order in front of me and spoke to the Sears scheduling person or robot (idk which) and described my issue stating microwave the entire time. The day of my appointment the technician is late and I don’t get any notification that he is going to be late. He then calls me to let me know that he is outside of my house but due to the incorrect work order he is not allowed to come in. So Sears has wasted my time today and this isn’t the only time. I’m grateful that my home warranty moved so quickly and was able to schedule me with a competent service company.

Sears had the worst communication and makes it impossible to speak with a human being. Sears customer service is awful and non-existent. I don’t know how they are still in business.

The technician was originally rescheduled from an initial visit that occurred about two weeks ago due to a part that was needed. The technician was scheduled to make repairs to my dryer now that the part was received. After replacing part on the dryer, the technician did a test run and noticed that the dryer had a bad motor also. The technician told me that the motor would need to be replaced and he would check his truck to see if he had the part. The technician didn’t locate the part on his truck but mentioned that he would go locate the part somewhere else and come back to make the repair. This never occurred with the technician. Now the technician has been non-responsive from the number he initially reached out to me on. I have paid for a dryer to be fixed and the job still has not been completed. Now I still have to order a replacement motor for the dryer and now do not trust a Sear’s technician to complete the job. After calling customer care twice, neither one of the representatives were helpful. I asked to speak with a supervisor after calling the second time around. Unfortunately, yet conveniently for Sear’s, the call dropped. Very disappointed with Sear’s repair technician and the customer care representatives that didn’t show any care for an unsatisfied customer.

He didn’t do anything, he said everything is working and fine , the heater was working at that time because we are in the morning , as the heater worked only in the warm weather (means during the morning time) , however it’s been 5 days the heater is not working at night !

Nice fella .. wasn’t able to do anything . Total waste of time and money’

He hasn't come !!!

This young man, JEFF, knows his job!!! WE had 4 guys to come out to our house and this is the only MAN WHO KNEW WHAT HE WAS DOING!! I'VE LOST OVER $450 WORTH OF FOOD BECAUSE OF THE OTHER 3 GUYS INCOMPENSE!! THEY DID NOT KNOW WHAT THE HELL THEY WERE DOING!! I HAD TO COME OUT OF MY POCKET WITH OVER $400!!!!! I'M MAD AS HELL!! WILL NEVER, EVER USE THERE SERVICE AGAIN!! I WILL TRASH MY REFRIGERATOR FIRST!!! WORSE EXPERIENCE EVER!!!!!!