8200 Perry Hall Blvd Reviews

The technician was originally rescheduled from an initial visit that occurred about two weeks ago due to a part that was needed. The technician was scheduled to make repairs to my dryer now that the part was received. After replacing part on the dryer, the technician did a test run and noticed that the dryer had a bad motor also. The technician told me that the motor would need to be replaced and he would check his truck to see if he had the part. The technician didn’t locate the part on his truck but mentioned that he would go locate the part somewhere else and come back to make the repair. This never occurred with the technician. Now the technician has been non-responsive from the number he initially reached out to me on. I have paid for a dryer to be fixed and the job still has not been completed. Now I still have to order a replacement motor for the dryer and now do not trust a Sear’s technician to complete the job. After calling customer care twice, neither one of the representatives were helpful. I asked to speak with a supervisor after calling the second time around. Unfortunately, yet conveniently for Sear’s, the call dropped. Very disappointed with Sear’s repair technician and the customer care representatives that didn’t show any care for an unsatisfied customer.

He didn’t do anything, he said everything is working and fine , the heater was working at that time because we are in the morning , as the heater worked only in the warm weather (means during the morning time) , however it’s been 5 days the heater is not working at night !

Nice fella .. wasn’t able to do anything . Total waste of time and money’

He hasn't come !!!

This young man, JEFF, knows his job!!! WE had 4 guys to come out to our house and this is the only MAN WHO KNEW WHAT HE WAS DOING!! I'VE LOST OVER $450 WORTH OF FOOD BECAUSE OF THE OTHER 3 GUYS INCOMPENSE!! THEY DID NOT KNOW WHAT THE HELL THEY WERE DOING!! I HAD TO COME OUT OF MY POCKET WITH OVER $400!!!!! I'M MAD AS HELL!! WILL NEVER, EVER USE THERE SERVICE AGAIN!! I WILL TRASH MY REFRIGERATOR FIRST!!! WORSE EXPERIENCE EVER!!!!!!

1 - very dissatisfiedwith the service. the technician did not fix the problem. He stated there was no problem but the items in my refrigerator are freezing, so there is a problem.

No Tech showed up on 8/13/24 (Ryan) or 8/15/24 (Darious). Poor customer service from Sears Appliance Repair. Not even a courtesy call.

The person who made the appointment got everything wrong. She wrote furnace, gas. I have an electric heat pump. I wasted 3 hours waiting for the tech to arrive. He couldn't come because the work order was wrong!! Now, I have to start all over. Of course, there is no direct # to call to reschedule with a correct order.

I received no communication whatsoever from this repairman. I waited at my home during the designated time and he did not show up. I only learned about the status of my repair after making numerous phone calls to Sears. I do not recommend Sears repair services.