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8200 Perry Hall Blvd Reviews
Read reviews from customers who used our services at 8200 Perry Hall Blvd
Total reviews
824
Average Rating
4.5/5
Jacquelyn B,
Customer service response - Jacquelyn, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1719283522751
No stars earned. Two visits, parts ordered that weren't needed. Visit changed after we made arrangements to be here in the morning. Water running out of refrigerator door after today's "repair" visit. Floor sopped. Totally unsatisfactory - time wasted, money gone without positive results. Unsatisfactory. -Jay-
Jay G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718934740401
The tech was great but I would never recommend Sears service 1 full month to repair a fridge 2 missed appointments basically no shows
denny K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718332379911
Horrible company to deal with.
Jayme C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884140066
I was expecting a technician to install a dryer that Sears home warranty had delivered but a technician came to fix the dryer not to install it which wasn't helpful. Before signing up for this warranty please investigate other options. It is always a lot of back and forth before things are settled. Unlike if you call sears home and pay out of pocket, they come right away.
CB S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716258472748
Horrible! I’ve been waiting for one month to get my fridge fixed. First visit parts were ordered. Second visit I was told it was a two person job. The appt was confirmed but the second person wasn’t. Then during the second visit I was told that he didn’t have the right gauges, even though they knew the make and model of my fridge. Then I was told he didn’t have washers, still on the second visit. The third visit I was told the wrong part was order. Now to today the forth visit, no one came. I’m supposed to receive a call when they are on the way, as I have on the two previous service calls, but instead I got I pic from the technician of my house from inside of their car and a sorry we missed you email. I called customer service and was told the tech would be dispatched again. I had to call two more times to be told that the tech never received the dispatched order and was done making calls. It was 4pm. Now I have to wait from 7am-5pm or 8am-6pm, but they can stop their calls at 4pm. Long review I know, but I have taken off 4 times to wait for my fridge to get fixed. One month with no fridge. The customer service is horrible! There is no local number, so no accountability. Just a waste of time. I have two of their compressors in my home, which is the only reason why I will let them come back, but I will never again use this Company!
Nikki L,
Customer service response - Thank you for taking the time to bring this to our attention, Nikki. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711606535757
The service I received from Sears has been poor. I was told by my warranty company that they are still waiting for the technician to send over the necessary information.
Tyrone G,
Customer service response - Thank you for taking the time to bring this to our attention, Tyrone. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711606764418
First appt was between 8 and 5 he called after 5 saying he had to cancel because his basement flooded and wife was mad at him terrible customer service would no recommend sears
Scott A,
Customer service response - Thank you, Scott, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706596072415
Very high to repair a washer that cost 600 hundred dollars 10 years ago you want 1100 to repair please you steal 128 dollars just to come out will not use again
Jeannette B,
