8200 Belair Rd Reviews

Refrigerator is still broken.

Very frustrated right now. I received an automated text message saying that my technician had been here and no one was home (I was home, and looking forward to having a refrigerator again) and if I wanted him to come back I needed to call the number left in my voicemail. I had no missed calls or voice messages. I was close by when he was supposedly knocking. It was absolutely impossible to find a phone number that led me to a person. I did end up contacting someone via text. I was told the technician would call me and come back. I’ve heard nothing. And on top of this I had to wait 2 weeks for the appointment. My family of 4 has had no refrigerator for 2 weeks.

Thanks for leaving me without a working fridge for 3 weeks! you keep telling me that a tech will be out to my house, I’ve taken days off work to meet with this tech and each time he has not showed with no notice of appointment cancellation. So i’ve wasted my time, my PTO, ALL OF THE FOOD IN MY FRIDGE AND FREEZER, and my money all to still not have a working fridge. I can’t get anyone on the phone that actually wants to make it right, just a bunch of apologies. Well apologies don’t fix my fridge. Customer service is a joke, I work in customer service myself and I can’t imagine ever speaking to a customer the way I’ve been spoken to. Absolutely ridiculous that I have to chase a company around just to get the service that I’m paying them for!

I would love to rate this service higher, but... This service wouldn't even rate one star were it not for the service people themselves, who are very good. We have used Sears twice now, once for a Kenmore washer (last year) and the service person was great. Happened to have the part on hand and fixed the washer in fairly short order. Second time was Monday, December 11, 2023 and David, our repair person, diagnosed the problem with our KitchenAid oven, ordered the necessary replacement part (it arrived in four days), and scheduled follow up service to install the replacement part, which should have been today (December 18, 2023, sometime between 8:00 AM and 5:00 PM). Close to noon, I received a message that the service call would need to be rescheduled - for the following Tuesday, December 26. Half my day wasted for no good reason. We will be out of town the week of December 26 and wanted to reschedule. That's when the nightmare began. Called the number listed at the top of their home page and was guided through the options. I was told (via the AI bot) that my December 26 appointment was confirmed and given the option to either cancel or reschedule. When selecting the option for rescheduling, I was rerouted to the message confirming my December 26 appointment, This circle jerk could have continued forever. Online chat was not much different. I was given a series of dates for the last week in December, and when I elected to reject all of them, I then selected the option to schedule further out. I was then give the same last week of December dates. Another circle jerk. Further, the email I received concerning my December 26 appointment has a link for cancelling or rescheduling my appointment, That link takes me to the page detailing my appointment - with absolutely no way, other than chatting with the AI bot, to cancel or reschedule. With no way to either talk with a human or to even email, this service is a giant screw up. Seriously thinking about cancelling my service contract. Unless and until they can provide reasonable customer service interaction, I cannot recommend this service, which is unfortunate since the service people with whom I have dealt are very good.

Horrible, HORRIFIC, TERRIBLE, UNBELIEVEABLE ... The customer service center is outsourced and they are of NO help what so ever. I don't EVER want to purchase another thing from SEARS. I had to call 6 times to get transferred to the 7923 Belair Road STORE and then waited for 10 minutes for someone to answer that phone and I get an answering machine... WHAT HAS HAPPENED TO SEARS CUSTOMER SERVICE??? I Didn't want to even give one star but it made me so I could post this review.... They don't deserve one star... DO NOT PURCHASE ANYTHING FROM SEARS... Look at the other reviews they are horrible... Get it together SEARS...

Canceled a return visit to fix an issue they said was already fixed with little notice or care. Customer service failed to act via phone or twitter. Seek help elsewhere.

I had a four-hour window today from 8 a.m. to 12 p.m. for the technician to show up. He never showed up. I never received any calls or updates. When I called to ask what happened, they said they didn't know and couldn't even contact the technician. Complete waste of a day. Would never recommend this service to anyone.

Sears had cancelled and rescheduled my appointment to fix my refrigerator 5 times. I still don't have a working refrigerator for a month. They still have not showed up. I would not recommend using them for any refrigerator repair.

Bad service