8200 Belair Rd Reviews

If there was a negative star I would give it. The most incompetent company ever ( alongside Cinch Home Warranty). My AC went out 6/11/2023. You guys were contracted by Cinch ( The king of incompetence) to fix my AC. The sears HVAC tech came out (6/14/2023) to diagnose the problem. He was not really sure with the exact issue and says it can be the inside unit Fan blower or mother board. He goes with the issue being the Fan blower (although unsure) and orders that part alone and reschedules for 6/21/23 between 8am - 5pm. I stayed home all day waiting for the HVAC tech and he calls around 6 pm and says he forgot to pick up what HE ordered from the store and that the store is closed now so he has to reschedule my service appointment for 6/28/2023 (an additional week later). Additionally, as mentioned before, the fan blower could only be part of the issue and motherboard would also need to be changed. When I reached out to the Cinch case manager about this issue the manager said they would have to come first and put the new blower fan in and if that doesn't fix the AC they then have to reschedule to replace the motherboard also ,meaning probably close to a month without AC in middle of the summer. They have no care about their customers and this company makes NO effort to get an HVAC tech with all the parts that need replacement out tomorrow. Their HVAC tech forgot the parts so he should come back tomorrow with the parts to finish the job not delay me another week. I have a family with a toddler and the house being this hot is a health hazard for such a young child. Oh, yes my wife is also 8 months pregnant, so it is also a health hazard for her also. One of the worst companies I have ever come across.Two terrible companies not to use Cinch and Sear. Warning to all!

They never showed up. Never contacted me. Poor.

I recently had an unfortunate encounter with the service provided by a technician from Sears Home Services, who was sent to install the icemaker in our Samsung Refrigerator. The overall experience left much to be desired, and I regret to say that it fell short of our expectations. a person named Rachel, whom I believe is associated with the company, advised us that the installation was an easy fix and that we didn't require a technician's assistance at all. While we appreciate any cost-saving suggestions, her approach was brusque and somewhat dismissive. It is essential to remember that not everyone possesses the same level of technical know-how, and that's why we initially sought professional help. Rachel's rudeness and lack of empathy during our conversation added to the overall unpleasantness of the experience. Customer service representatives should exhibit patience and understanding when dealing with customers, regardless of their level of technical knowledge. In conclusion, our experience with the technician and Rachel's interaction was disheartening and failed to meet the high standard of service we anticipated. I recommend that Sears Home Services takes immediate action to rectify these issues and ensures that future customers receive the top-notch service they deserve.