Appointment Lookup
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1040 Annapolis Mall Reviews
Read reviews from customers who used our services at 1040 Annapolis Mall
Total reviews
190
Average Rating
4.3/5
My technician, Tony, was excellent. He basically rebuilt my Kenmore Refrigerator with a new Evaporator, Compressor, Drier-UV, Heat Exchanger, Heater Drain and Pan. He was extremely, friendly, professional and very efficient. I highly recommend Tony. As far as Corporate goes, there is one big problem. No matter how hard I tried for several hours there is no way to talk to a live person. You only get automated responses or a chat bot that has very limited capability. If you want to make your customers happy there needs to be a way they can reach a live person to explain issues to or ask questions that your bot is not capable of answering. Thank you again for Tony's great work.
Bob C,
Customer service response - We are thrilled to hear about your positive experience with Tony and his expert repair of your refrigerator. We apologize for the frustration encountered with our customer service system and are actively working to improve our direct support options. Thank you for bringing this to our attention and for your recommendation.
Sears Home Services on 1716439122541
Did a great job and was very respectful.
H D,
Customer service response - Thank you for acknowledging our respectful service and the quality of our work. We're grateful for your feedback!
Sears Home Services on 1716256468084
Excellent technician. Quickly identified the problem and installed the required new parts in record time. Impressive!!
Dave H,
Customer service response - Thank you for highlighting our problem-solving skills and our commitment to going above and beyond. We're thrilled we could assist you effectively!
Sears Home Services on 1711686659030
John was very knowledgeable and friendly. He was quick to diagnose and repair during the same visit.
Brent I,
Customer service response - Thank you for taking the time to share your positive experience with John; we're thrilled he could diagnose and repair your issue promptly.
Sears Home Services on 1711609181233
James did an excellent job.
Jeff M,
Customer service response - Thank you for your positive feedback about our technician James. We are glad to hear that he provided excellent service.
Sears Home Services on 1709779413206
Tony is always prompt, pleasant and professional. Thank you Tony.
Karla M,
Customer service response - We are glad to hear that James provided prompt, pleasant, and professional service. Thank you for taking the time to leave a review.
Sears Home Services on 1709779470801
Jim was polite, efficient, and friendly. Most importantly, he ascertained that it wasn’t my fault that I’d overcooked the brownies and apple cake!
Lisa H,
Customer service response - Thank you for taking the time to leave a review. We're glad to hear that Jim was polite, efficient, and friendly. We apologize for any inconvenience caused and appreciate your understanding regarding the overcooking.
Sears Home Services on 1706289363357
Peg B,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1705560715157
Great service!
Molly I,
Customer service response - Thank you so much for taking the time to leave a review. We are delighted to hear that you had a great experience with Sears Appliance Repair.
Sears Home Services on 1705035495171
Sally L,
Customer service response - A big thank you, Sally, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707174787470
