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1040 Annapolis Mall Reviews
Read reviews from customers who used our services at 1040 Annapolis Mall
Total reviews
174
Average Rating
4.3/5
Repair was done very efficiently.
Denise M,
Customer service response - Thank you for acknowledging the efficiency of our repair service. We're glad we could meet your expectations!
Sears Home Services on 1718933012225
James B,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1718328064936
The two technicians arrived on time, after sending an email and text. They carefully removed our stackable dryer off the washer and replaced the defective shocks with new shocks. Very efficient and courteous.
Constance R,
Customer service response - Thank you for highlighting the professionalism and efficiency of our technicians. We're glad to hear your appliance repair experience was positive!
Sears Home Services on 1718156810099
Gloria P,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1717395194134
He was fast and it works great.
Kim B,
Customer service response - Thank you for highlighting our speedy service and the great results. We're glad everything is working well for you!
Sears Home Services on 1716966004999
Steven G,
Customer service response - Thank you so much for the fantastic 5-star rating, Steven! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1716969022082
My technician, Tony, was excellent. He basically rebuilt my Kenmore Refrigerator with a new Evaporator, Compressor, Drier-UV, Heat Exchanger, Heater Drain and Pan. He was extremely, friendly, professional and very efficient. I highly recommend Tony. As far as Corporate goes, there is one big problem. No matter how hard I tried for several hours there is no way to talk to a live person. You only get automated responses or a chat bot that has very limited capability. If you want to make your customers happy there needs to be a way they can reach a live person to explain issues to or ask questions that your bot is not capable of answering. Thank you again for Tony's great work.
Bob C,
Customer service response - We are thrilled to hear about your positive experience with Tony and his expert repair of your refrigerator. We apologize for the frustration encountered with our customer service system and are actively working to improve our direct support options. Thank you for bringing this to our attention and for your recommendation.
Sears Home Services on 1716439122541
Did a great job and was very respectful.
H D,
Customer service response - Thank you for acknowledging our respectful service and the quality of our work. We're grateful for your feedback!
Sears Home Services on 1716256468084
Excellent technician. Quickly identified the problem and installed the required new parts in record time. Impressive!!
Dave H,
Customer service response - Thank you for highlighting our problem-solving skills and our commitment to going above and beyond. We're thrilled we could assist you effectively!
Sears Home Services on 1711686659030
John was very knowledgeable and friendly. He was quick to diagnose and repair during the same visit.
Brent I,
Customer service response - Thank you for taking the time to share your positive experience with John; we're thrilled he could diagnose and repair your issue promptly.
Sears Home Services on 1711609181233
