1040 Annapolis Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kim B
He was fast and it works great.
Customer service response - Thank you for highlighting our speedy service and the great results. We're glad everything is working well for you!
Sears Home Services on May 29, 2024
Steven G
Customer service response - Thank you so much for the fantastic 5-star rating, Steven! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on May 29, 2024
Bob C
My technician, Tony, was excellent. He basically rebuilt my Kenmore Refrigerator with a new Evaporator, Compressor, Drier-UV, Heat Exchanger, Heater Drain and Pan. He was extremely, friendly, professional and very efficient. I highly recommend Tony. As far as Corporate goes, there is one big problem. No matter how hard I tried for several hours there is no way to talk to a live person. You only get automated responses or a chat bot that has very limited capability. If you want to make your customers happy there needs to be a way they can reach a live person to explain issues to or ask questions that your bot is not capable of answering. Thank you again for Tony's great work.
Customer service response - We are thrilled to hear about your positive experience with Tony and his expert repair of your refrigerator. We apologize for the frustration encountered with our customer service system and are actively working to improve our direct support options. Thank you for bringing this to our attention and for your recommendation.
Sears Home Services on May 22, 2024
H D
Did a great job and was very respectful.
Customer service response - Thank you for acknowledging our respectful service and the quality of our work. We're grateful for your feedback!
Sears Home Services on May 20, 2024
Dave H
Excellent technician. Quickly identified the problem and installed the required new parts in record time. Impressive!!
Customer service response - Thank you for highlighting our problem-solving skills and our commitment to going above and beyond. We're thrilled we could assist you effectively!
Sears Home Services on March 28, 2024
Brent I
John was very knowledgeable and friendly. He was quick to diagnose and repair during the same visit.
Customer service response - Thank you for taking the time to share your positive experience with John; we're thrilled he could diagnose and repair your issue promptly.
Sears Home Services on March 28, 2024
Jeff M
James did an excellent job.
Customer service response - Thank you for your positive feedback about our technician James. We are glad to hear that he provided excellent service.
Sears Home Services on March 06, 2024
Karla M
Tony is always prompt, pleasant and professional. Thank you Tony.
Customer service response - We are glad to hear that James provided prompt, pleasant, and professional service. Thank you for taking the time to leave a review.
Sears Home Services on March 06, 2024
Lisa H
Jim was polite, efficient, and friendly. Most importantly, he ascertained that it wasn’t my fault that I’d overcooked the brownies and apple cake!
Customer service response - Thank you for taking the time to leave a review. We're glad to hear that Jim was polite, efficient, and friendly. We apologize for any inconvenience caused and appreciate your understanding regarding the overcooking.
Sears Home Services on January 26, 2024
Peg B
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 18, 2024
