1040 Annapolis Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
lynne D
Technician was professional. Helpful. Diagnosed problem quickly.
Customer service response - Thank you for taking the time to leave a review! We appreciate your positive feedback and are glad to hear that our technician was professional, helpful, and able to diagnose the problem quickly. We strive to provide excellent service to all of our customers.
Sears Home Services on January 16, 2024
Sue B
The technician was great but a problem with insurance coverage soured my experience
Customer service response - Thank you for your feedback and we're sorry to hear about the issue with the insurance coverage. We're glad to know our technician met your expectations and we'll look into how we can improve the insurance process.
Sears Home Services on July 08, 2024
Greg J
john L
James did a great job, he explained everything to me, and fixed the problem
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that James provided excellent service and resolved the issue for you.
Sears Home Services on January 16, 2024
Abby R
Arrived right at the end of the time window but was in and out quickly, and was professional and courteous here.
Eloise S
very pleasant agent VERY expensive repair unreasonable
Customer service response - We apologize for the pricing concern, Eloise. We appreciate your feedback and will review our pricing structure.
Sears Home Services on May 21, 2025
Susan B
Customer service response - Hi Susan, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on April 20, 2025
Mike S
Technician was great. The phone process for service, and technical push-button phone system stinks !
Customer service response - We apologize for the inconvenience caused by our phone process and technical push-button system. Thank you for taking the time to leave your feedback, and we appreciate your kind words about our technician.
Sears Home Services on January 18, 2024
Mike
Way overpriced. No parts needed. Took less than 10 minutes to fix. I could understand if this took alot of time and needed replacement parts but over $300 for latch stuck in closed position and just had to be reset is ridiculous. Will not use again.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 09, 2024
Susan N
Not happy with this service at all. Would not recommend. We have a service contract on our 25 yr old Jennair refrigerator. The icemaker is always a problem. Last week a repairman came out because the icemaker was frosting up and only dispensing crushed ice. He took it apart and defrosted everything. Put it back together and the same afternoon the motor on the icemaker started making a funny noise, not dispensing ice at all. Called back for a technician who came today and told me the problems were not related and I have to pay $129. Then tells me the motor is burnt out and they no longer make the part. My husband googled the part and found it online. Very disappointed.
Customer service response - We apologize for the trouble you've faced, Susan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 10, 2025
