1040 Annapolis Mall Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (122 reviews)

Abby R

October 27, 2023

Arrived right at the end of the time window but was in and out quickly, and was professional and courteous here.

Source: Google

Lisa W

June 23, 2025

I was rescheduled twice before the service was completed.

Source: Google

Customer service response - We apologize for the rescheduling issues, Lisa. We appreciate your feedback and are working to improve our scheduling process.

Sears Home Services on June 22, 2025

Eloise S

May 21, 2025

very pleasant agent VERY expensive repair unreasonable

Source: Google

Customer service response - We apologize for the pricing concern, Eloise. We appreciate your feedback and will review our pricing structure.

Sears Home Services on May 21, 2025

Susan B

April 21, 2025
Source: Google

Customer service response - Hi Susan, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!

Sears Home Services on April 20, 2025

Mike S

January 18, 2024

Technician was great. The phone process for service, and technical push-button phone system stinks !

Source: Google

Customer service response - We apologize for the inconvenience caused by our phone process and technical push-button system. Thank you for taking the time to leave your feedback, and we appreciate your kind words about our technician.

Sears Home Services on January 18, 2024

Mike

July 09, 2024

Way overpriced. No parts needed. Took less than 10 minutes to fix. I could understand if this took alot of time and needed replacement parts but over $300 for latch stuck in closed position and just had to be reset is ridiculous. Will not use again.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on July 09, 2024

Alonso (

July 24, 2025

After one month they came to replace the part but microwave still not working 😕

Source: Google

Customer service response - We apologize for the trouble you've faced, Alonso. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 24, 2025

Susan N

June 10, 2025

Not happy with this service at all. Would not recommend. We have a service contract on our 25 yr old Jennair refrigerator. The icemaker is always a problem. Last week a repairman came out because the icemaker was frosting up and only dispensing crushed ice. He took it apart and defrosted everything. Put it back together and the same afternoon the motor on the icemaker started making a funny noise, not dispensing ice at all. Called back for a technician who came today and told me the problems were not related and I have to pay $129. Then tells me the motor is burnt out and they no longer make the part. My husband googled the part and found it online. Very disappointed.

Source: Google

Customer service response - We apologize for the trouble you've faced, Susan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 10, 2025

Crystal L

May 12, 2025
Source: Google

Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.

Sears Home Services on May 12, 2025

Kevin M

May 29, 2025

5 separate visits & overhead microwave remains broken. Service persons polite, but Sears communicates poorly w/ them, warranty company, and customer. Numerous part orders, repair requires 2 persons but only 1 is scheduled, and appliance now broken for over a month.

Source: Google

Customer service response - Thank you for your 5-star review, Kevin! We're delighted to hear that both our initial and follow-up technicians provided fast, friendly, and professional service.

Sears Home Services on April 22, 2025

Average Rating: 4.4/5 (122 reviews)