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1040 Annapolis Mall Reviews
Read reviews from customers who used our services at 1040 Annapolis Mall
Total reviews
180
Average Rating
4.3/5
He did a great job. Very patient. I highly recommend him.
vincent L,
Customer service response - Thank you for your feedback, Vincent! We're glad to hear he did a great job and that you highly recommend him.
Sears Home Services on 1784578787246
Darryu was very good and courteous. He did a good job. As far as your AI system, it was not a pleasant experience at all. It's scheduling was very frustrating and unpredictable. If your dare schedule an afternoon appointment, expect not to see the service person until very late or not at all that day. I had 4 different days scheduled for this repair. Jessica sent the same message every day. "There are 2 stops ahead of you and they may or may not make it that day. The last appointment, after waiting again, she sent the same message that 2 stops ahead, etc.. And 1 minute later, a message was sent, the service person is on his way. The second appointment she sent the same message, changing the arrival time 4 times, and I finally had to reschedule. Why don't you hire more service people instead of assigning an unreasonable amount of repairs in a work day.
Barbara N,
Customer service response - Thank you for your feedback, Barbara! We're glad to hear Darryu was good and courteous, but we're sorry to hear about the scheduling issues you experienced. Please contact us directly so we can address your concerns.
Sears Home Services on 1784066840071
Very polite and informative
Debbie A,
Customer service response - Thank you for your feedback, Debbie! We're glad to hear you found our service polite and informative.
Sears Home Services on 1782769446928
Sean S,
Customer service response - Thank you for the amazing 5-star review, Sean! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781332036443
Paul was very knowledgeable and expedient with his repair. It was worth the cost to have the washing machine repaired and working properly!
Allen H,
Customer service response - Thank you for your feedback, Allen! We're glad to hear Paul was knowledgeable and expedient, and that the repair was worth it.
Sears Home Services on 1781036535139
Britton W,
Customer service response - Thank you for the amazing 5-star review, Britton! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780024091404
Stuart W,
Customer service response - Thank you for the amazing 5-star review, Stuart! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778797757678
Jacob M,
Customer service response - Thank you for the amazing 5-star review, Jacob! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777385710861
Mr. Ransford was very professional in his assessments of my problem with my fridge.
Riccardo,
Customer service response - Thank you for your feedback, Riccardo! We're glad to hear Mr. Ransford was professional in assessing your fridge issue.
Sears Home Services on 1777135384332
Erik H,
Customer service response - Thanks for the great rating, Erik! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1776471676760
