1040 Annapolis Mall Reviews

Read reviews from customers who used our services at 1040 Annapolis Mall


Total reviews

174


Average Rating

4.3/5

June 23, 2025
Overall rating

On time and excellent service!

Gladys F,

Customer service response - Thank you for your 5-star review, Gladys! We're pleased to hear that you received on-time and excellent service.

Sears Home Services on 1750636991692

June 19, 2025
Overall rating

Communicative, friendly, on time and fixed the problem.

SHC T,

Customer service response - Thank you for your 5-star review! We're glad to hear that our technician was communicative, friendly, on time, and able to fix the problem.

Sears Home Services on 1750374997295

June 19, 2025
Overall rating

My technician Paul Brady was outstanding! He worked on our stackable washing machine located in a very confined space, and went above and beyond to ensure it was fixed and working correctly.

Stephen C,

Customer service response - Thank you for your 5-star review, Stephen! We're thrilled to hear that Paul Brady provided outstanding service and went above and beyond to fix your washing machine.

Sears Home Services on 1750375411335

June 05, 2025
Overall rating

Jeff J,

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on 1749176480934

June 05, 2025
Overall rating

The service technician was excellent! Knowledgeable and very efficient! I’ve always loved Sears!

Beth R,

Customer service response - Thank you for your 5-star review, Beth! We're thrilled to hear that our technician provided excellent, knowledgeable, and efficient service.

Sears Home Services on 1749083272626

June 03, 2025
Overall rating

My problem is not with the technician. The issue is the management companies that communicates with the customer prior to service. You will receive tons of inquiries asking you for the same info over and over again. They need to allow communications with the customers The windiw period tor arrival of technician is unsat 8 to 5 is ridiculous.

Leatrice L,

Customer service response - Thank you for your feedback, Leatrice. We appreciate your input and will work on improving our communication process and service windows.

Sears Home Services on 1749006903865

May 29, 2025
Overall rating

The Technician was kind, and worked efficiently to get the Refrigerator back online

amy A,

Customer service response - Thank you for your 5-star review, Amy! We're glad to hear that our technician was kind and worked efficiently to get your refrigerator back online.

Sears Home Services on 1748562529590

May 27, 2025
Overall rating

Tech was very professional and communicated very well

Osa O,

Customer service response - Thank you for your 5-star review, Osa! We're pleased to hear that our technician provided professional service and communicated well.

Sears Home Services on 1748306248702

May 22, 2025
Overall rating

Dryer repair: Tyrone is efficient and professional. Definitely recommend him.

Dr. B,

Customer service response - Thank you for your 5-star review, Dr. B.! We're delighted to hear that Tyrone provided efficient and professional service for your dryer repair.

Sears Home Services on 1747962091543

May 20, 2025
Overall rating

They were courteous and professional, and cleaned up when they were finished

Sherry C,

Customer service response - Thank you for your 5-star review, Sherry! We're pleased to hear that our team provided courteous and professional service and ensured everything was cleaned up afterward.

Sears Home Services on 1747700908224

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